Infrastructure Support Analyst

Roehl Transport, Inc.; Marshfield (WI); Híbrido; USD 25 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

401k

Profit sharing

Paid time off

Tuition reimbursement

Resumo da oferta

Roehl Transport, Inc. in Marshfield, WI seeks an entry-level Infrastructure Support Analyst to provide technical support for over 500 users across 13 locations and manage wireless and intranet services for our drivers.

You will resolve issues across Microsoft desktop technologies, including RDS and Office, printers, VoIP, desktops and laptops, while leveraging Active Directory and core network services. A strong customer service mindset is essential.

Qualificações

• Experience with installing, configuring, and troubleshooting Microsoft Desktop technologies including RDS and Office, printers, VoIP, and desktop/laptop hardware.
• Knowledge of Active Directory and network services (DNS, DHCP, WINS) and experience configuring and troubleshooting mobile devices.
• Experience with Office 365, SharePoint, Windows 7/8/10, Cisco voice/video technologies, and Microsoft System Center Suite.

Responsabilidades

• Provide technical support for over 500 users across 13 locations and wireless/intranet services for drivers.
• Proactively identify, research, resolve, and document technical issues; deliver exceptional customer service.
• Ensure end-users have the technology tools to support drivers and customers.

Formação académica

Recent grad / entry-level

Customer service mindset

Ferramentas

Active Directory

DNS

DHCP

WINS

Office 365

SharePoint

Windows 7/8/10

Cisco VO/Video

System Center

RDS & Office

Descrição da oferta de emprego

The Opportunity

As an Infrastructure Support Analyst, you make a difference by providing technical support for over 500 users across 13 different locations and wireless access and intranet service for our 2,000 professional drivers—this exciting opportunity to provide exceptional customer service and technical support across many complex software and hardware technologies.

You create Driver Success by ensuring that our team members have the necessary technology tools to support our professional drivers and our customers.

The Fit

At Roehl Transport, our values guide our daily interactions with each other and our customers. Each day we live our values of Safety, Driver Driven, Innovation, Unity in Diversity, Delivering Success, and Do the Right Thing. We are looking for someone who shares our values and is motivated to grow with our successful team! We work hard and have fun collaborating as we accomplish our goals.

You will use your strong analytical and problem-solving skills to determine how to proactively identify, research, resolve and document technical issues that arise. Additionally, you use your superb customer service skills to work closely with end-users to ensure they have an exceptional customer service experience.

We are looking for someone with expertise in installing, configuring, and troubleshooting Microsoft Desktop technologies, including RDS and Office, printers, VoIP phone systems, and desktop/laptop hardware components in a 24x7 Service Level environment.

You will need knowledge of Active Directory and network services (DNS, DHCP, and WINS) and experience configuring and troubleshooting mobile devices.

A big plus if you have experience with Office 365, SharePoint, Windows 7, 8, & 10, Cisco voice & video technologies, and the Microsoft System Center Suite.

The Experience

This is an entry-level opportunity that is ideal for a recent college or tech school graduate.

The Wage

You will receive a competitive hourly wage, a variable compensation bonus, medical, dental, 401k, profit sharing, and paid time off! We even offer tuition reimbursement if you want to advance your education further!

The Company

Roehl Transport was founded by Everett Roehl in 1962 when he began providing motor carrier service with a single truck. Sixty years later, Roehl Transport, still family-owned, has grown to one of the nation's largest, most progressive, and safest transportation and logistics companies.

At Roehl Transport, our values guide our daily interactions with each other and our customers. Each day we live our values of Safety, Driver Driven, Innovation, Unity in Diversity, Delivering Success, and Do the Right Thing. We work hard and have fun collaborating as we accomplish our goals.