Customer Service Specialist (GEN)

Franklin County Clerk of Courts; Columbus (OH); On-site; USD 32,000 - 45,000; Full time

Job summary

Franklin County Clerk of Courts is seeking a Customer Service Specialist to provide information and assistance to the public regarding the issuance of legal documents, court filings, notary requirements, and verification of documents.

The role processes transactions, determines authenticity of documentation, answers questions about title procedures and court dates, and directs callers to the appropriate section. The position also balances cash, enters data, and maintains records daily.

Qualifications

• High school diploma or GED with six months of clerical experience.
• Equivalent combination of training and experience.

Responsibilities

• Assist customers in-person or by phone regarding issuance of legal documents, court filings, notary requirements, and verification of documents.
• Answer questions on title procedures, case information, court dates, and routine matters; direct callers to the appropriate department.
• Approve e-file documents and verify contents (case numbers, names, headers, docket codes, payments).
• Enter and verify data from legal documents in the computer; maintain accurate records and files.
• Serve as cashier; accept payments, balance cash drawer, issue receipts, and maintain daily records.

Skills

Typing

Cash handling

Data entry

Customer service

Record keeping

Notary basics

Education

High school diploma or GED

Job description

CLASSIFICATION PURPOSE:

The primary purpose of the Customer Service Specialist classification is to, under general supervision, provide assistance and informational services to customers regarding the issuance of legal documents, court filings, notary requirements, verification of legal documents, processing transactions, and determining authenticity of documentation.

JOB DUTIES:

Assists customers (e.g., businesses, attorneys, general public, governmental agencies, vehicle dealerships), in-person or by telephone, regarding the issuance of legal documents, court filings, notary requirements, verification of legal documents submitted by customer, processing transactions, and determining authenticity of documentation. Answers questions regarding title procedures, forms, case information, court dates, and routine, daily procedural matters. Directs callers to appropriate section/department.

Approves all E-File documents (e.g., complaints, answers, demands for discovery, orders for records, subpoenas, and motions) and verifies the contents of documents (e.g., case numbers, names, headers, docket codes, and payments of service fees). Enters and interprets data from legal documents on computer and verifies the accuracy of data. Performs a variety of clerical tasks in order to assist with the efficient operation of the office (e.g., organizes and maintains records and files).

Acts as cashier to accept and validate money from payment of fees as required for various transactions (e.g., accepts money/checks, makes change, validates and forwards legal documents to appropriate section/division; issues receipts). Balances cash drawer and maintains daily records of all transactions (e.g., legal, and official documents). Consistently meets cash handling and balancing standards. Maintains regular and predictable attendance.

These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned.

MAJOR WORKER CHARACTERISTICS:

Knowledge of agency policy & procedures; government structure & process. Skill in typing; equipment operation. Ability to carry out instructions in written, oral or picture form; deal with problems involving several variables in familiar context; apply principles to solve practical, everyday problems; define problems, collect data, establish facts and draw valid conclusions; add, subtract, multiply and divide whole numbers; comprehend simple sentences with common vocabulary; copy material accurately & recognize grammatical & spelling errors; maintain accurate records; use proper research methods in gathering data; gather, collate & classify information about data, people or things; handle sensitive inquiries from & contacts with officials & general public; resolve complaints from angry citizens & government officials.

MINIMUM CLASS QUALIFICATIONS FOR EMPLOYMENT:

High school diploma or GED, with six (6) months of clerical experience; or any equivalent combination of training and experience.

Additional Requirements

No special license or certification is required.

Supervisory Responsibilities

None required.

UNUSUAL WORKING CONDITIONS:

N/A.