Customer Service Assistant

Zolidco; Cincinnati (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Training and ongoing guidance

Opportunities to strengthen Interperos

Collaborative and encouraging team

Job summary

Zolidco in Cincinnati, OH, is seeking a friendly and proactive Customer Service Assistant to support customer engagement and ensure interactions are positive and productive.

You will welcome customers, explain features, identify needs, and collaborate with the team to achieve service goals while maintaining a welcoming environment. No prior experience required; training provided.

Qualifications

• Friendly and approachable personality.
• Strong communication and active listening skills.
• Customer-focused attitude and problem-solving abilities.
• Ability to remain professional in a fast-paced environment.
• Good teamwork and organizational skills.
• Previous customer service experience is helpful but not required.

Responsibilities

• Welcome customers and provide assistance with general inquiries.
• Explain product features, services, and available options.
• Identify customer needs and offer relevant recommendations.
• Build positive relationships through attentive and professional interactions.
• Assist with customer concerns and help identify suitable solutions.
• Support customer engagement activities and promotional initiatives.
• Maintain a welcoming and organized customer-facing environment.
• Work alongside team members to achieve service goals.

Skills

Friendly demeanor

Strong communication

Active listening

Customer focus

Problem solving

Professional under pressure

Teamwork

Organizational skills

Job description

About Us

Ourmission is to empower brands through strategic marketing and meaningfulcustomer engagement. We pride ourselves on our values of integrity,innovation, and a results-driven mindset.

About the Role

We are looking for a friendly and proactive Customer Service Assistant to support customer engagement and help ensure every interaction is positive and productive. The ideal candidate enjoys helping others, communicating clearly, and finding practical ways to meet customer needs.

Responsibilities

• Welcome customers and provide assistance with general inquiries.
• Explain product features, services, and available options.
• Identify customer needs and offer relevant recommendations.
• Build positive relationships through attentive and professional interactions.
• Assist with customer concerns and help identify suitable solutions.
• Support customer engagement activities and promotional initiatives.
• Maintain a welcoming and organized customer-facing environment.
• Work alongside team members to achieve service goals.

Qualifications

• Friendly and approachable personality.
• Strong communication and active listening skills.
• Customer-focused attitude and problem-solving abilities.
• Ability to remain professional in a fast-paced environment.
• Good teamwork and organizational skills.
• Previous customer service experience is helpful but not required.

What We Offer

• Training and ongoing guidance.
• Opportunities to strengthen interpersonal and customer service skills.
• Collaborative and encouraging team environment.
• Opportunities for professional development.
• Compensation based on the position and experience.