Customer Service and Sales Representative

Smart City; Phoenix, Northern (AZ, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Smart City Networks is seeking a Customer Service and Sales Representative to support on-site operations at the Phoenix location. The role handles inquiries, billing, and show-related services, ensuring timely resolutions and high customer satisfaction.

The position requires 5+ years of related experience, strong communication skills, and proficiency with Microsoft Office. This is a full-time, on-site role based at the Phoenix Convention Center with regular evening/weekend hours.

Qualifications

• Minimum of 5 years of related customer/exhibitor experience and/or training preferred.
• Proven written and verbal communication skills.
• Ability to communicate effectively with customers and employees/management.

Responsibilities

• Handle in-house and show site functions: data processing, calls, document collection, billing, invoicing, collections, and show closings.
• Answer complex questions across accounting, billing, networking and more.
• Lead and train other team members as needed; provide on-site support.
• Provide proactive support for pre-show and on-site collection efforts.
• Obtain approvals and signatures for services; prepare show site reports.

Education

High School Diploma or GED

Tools

Microsoft Office 365

Word

Excel

Job description

Customer Service and Sales Representative

Job Category : Customer Service & Contact Center Operations

Requisition Number : CUSTO001758

• Posted : August 28, 2026
• Full-Time
• Rate : $20 USD per hour

Locations

Showing 1 location

Phoenix Convention Center
100 N Third St
Phoenix, AZ 85004, USA

Description

Company Overview

The Customer Experience Professional contributes to the overall success of the organization by working closely with show management, site management and major customers to respond to client needs. The Customer Experience Professional also resolves customer sales and service issues through troubleshooting through a variety of methods including phone calls, in-person interaction and email, ensuring a timely resolution and providing the highest level of customerservice.

Summary of Key Responsibilities

• Perform all in-house and show site functions, (i.e., data processing, incoming/outgoing phone calls/missing document collection, customer billing, invoicing, collecting on outstanding balances, show closings etc.…).
• Responds to complex questions regarding multiple areas, including accounting, billing, networking, collections, etc.
• Provides guidance and training to Customer Experience Specialist. Functions as a lead, regional specialist, or assistant to manager as needed.
• Provides proactive support and coordination for pre-show and on-site collection efforts.
• Obtains customer approval and signature on all requested services.
• Prepares all show site reports.
• Attends pre-conference, weekly production, Sales meetings and Daily/Weekly Admin Office Walk throughs. (Corporate employee must have 200 hours on-site training).
• Communicate professionally with customers/buildingviatext, phone, fax, and email or in person at show site. Solicit the sale of upgrade or additional equipment/services.
• Complete all show closing functions, i.e., Surveys,all documents associated with order, Bandwidth reports.
• Distributes/collects show manager equipment rentals.
• Reviews billing with show management.
• Resolve complaints concerning billing or service rendered, referring complaints to designated departments or General Manager, Accounting for investigation.
• Collects show management survey.
• Perform other duties as assigned.

Qualifications

• Minimum one (5) + years of related customer/exhibitor experience and/or training preferred.
• Proven written and verbal skills necessary to complete assigned tasks.
• Ability to speak effectively with customers or employees/management is essential.
• Working knowledge of Microsoft Office 365, Word, Excel preferred.
• Knowledge of data networking products/services desired.
• Must be available to work evenings, weekends, and holidays.
• Must be able to work with no supervision and be able to exercise independent judgment
• Representative is expected to be on time with a professional appearance and attitude.

EDUCATION

• High School Diploma or GED

Of note

• ON - SITE ONLY, non-remote, non-hybrid

Company Benefits (part -time):

• Sick accruals may vary by state

PREFERRED

As part of our standard hiring process for new employees, employment with Smart City Networks will be contingent upon successful completion of a background check.

Smart City Networks is proud to be an Equal Employment Opportunity and Aff…

If you need assistance or an accommodation due to a disability, you may contact us at 702-943-6000

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.