Customer Service and Sales Representative I (P/T)

Smart City Networks; Houston (TX); On-site; USD 25,000 - 28,000; Full time

Job summary

Smart City Networks in Houston is seeking a Customer Service Representative to assist exhibitors and event guests at the service desk during live events. This on-site role emphasizes friendly, clear communication and quick problem solving.

You will learn tech, sales, and customer service skills while supporting our nationwide team, with training provided. The position requires availability for evenings, weekends and holidays, and offers opportunities to grow in the fast-paced event technology

Qualifications

• High school diploma or equivalent.
• Friendly, clear communicator with strong people skills.
• Comfortable using computers and learning new tools.
• Organized, self-motivated, and a team player.
• Must be available to work evenings, weekends and holidays.
• No prior experience needed; we provide training.

Responsibilities

• Welcome and assist guests at the service desk during live events.
• Process service orders and payments using internal systems.
• Answer questions, provide support, and offer service recommendations.
• Work closely with the operations team to ensure on-time delivery.
• Keep customer documentation organized and accurate.
• Learn to spot opportunities for upselling additional services.

Skills

Customer service

Communication

Computer skills

Team player

Attention to detail

Flexible hours

Education

High school diploma

Job description

Work Style:

On-Site Only (This is a boots-on-the-ground, in-the-action kind of role!)

Pay Rate:

$19.00 per hour

Join the Team Powering the Nation’s Biggest Events

At Smart City Networks, we’re the behind-the-scenes technology partner that helps bring over 3,000 major events to life each year; from Fortune 500 conferences and national trade shows to global summits and special events. For more than 40 years, we’ve led the way in delivering secure, reliable internet and telecommunication services to convention centers across the country.

Headquartered in Las Vegas, our 250+ team members are passionate about tech, teamwork, and providing top-tier service. With a 24/7 Network Operations Center supporting our nationwide clients, we make sure the show always goes on, and stays connected.

About The Role

We’re looking for energetic, customer-focused individuals to join our team. As a Customer Service Representative, you’ll be right at the heart of the action; helping exhibitors and event guests get the services they need and ensuring everything runs smoothly behind the scenes.

You’ll learn valuable skills in tech, sales, and customer service, all while being part of some of the most exciting events in the city.

What You’ll Do

• Welcome and assist guests at the service desk during live events
• Process service orders and payments using our internal systems
• Answer questions, provide support, and offer service recommendations
• Work closely with our operations team to make sure services are delivered on time
• Keep customer documentation organized and accurate
• Learn to spot opportunities for upselling additional services

What You Bring

• High school diploma or equivalent
• Friendly, clear communicator with great people skills
• Comfortable using computers and learning new tools
• Organized, self-motivated, and a team player
• Must be available to work evenings, weekends and holidays
• No prior experience needed, we provide training

A Few More Things to Know

• You must be authorized to work in the U.S. (we are unable to provide visa sponsorship).
• Employment is contingent upon a successful background check.

Why Smart City?

We’re proud to offer more than just a job, we offer a place to grow. At Smart City Networks, you’ll gain valuable experience in the event tech industry, learn from skilled professionals, and be part of a team that thrives on collaboration and innovation.