Customer Service and Rebate Processing Supervisor

Resource Innovations, Inc.; Massachusetts; Hybrid; USD 45,000 - 52,000; Full time

Benefits offered by this job

Paid vacation

Paid sick time

Paid holidays

401(k) retirement plan with employer 


Medical insurance

Dental and vision coverage

Parental leave

Employee assistance program

Commuter benefits

Additional supplemental offerings

Job summary

Resource Innovations, Inc. in Boston, MA is seeking a Batching Coordinator/Customer Service and Rebate Processing Supervisor to ensure timely delivery of billing data to clients and payments to customers.

The role requires 2+ years in processing and billing, with advanced Excel skills, and a commitment to accuracy and customer service. Responsibilities include creating invoices, uploading reports, managing weekly payment batches, and collaborating with clients to resolve invoicing updates or

Qualifications

• A high school diploma or equivalency is required.
• 2+ years previous processing experience required.
• 2+ years previous billing and/or payment processing experience required.
• Advanced Microsoft Excel skills (pivot tables, LookUps, Index/Match, Charts/Graphs) required.

Responsibilities

• Creates invoices and generates data files tied to processed payments.
• Uploads invoicing reports into client systems accurately and timely.
• Ensures all applications meet program and quality standards in preparation for payment.
• Manages payment batch activities on a weekly basis.
• Supports creation and updates to various reporting templates when needed.
• Works directly with client to handle any invoicing updates or processing corrections.
• Evaluates current procedures and works with internal teams to implement improvements, further database capabilities, and streamline invoicing.
• Provides continuous improvement suggestions.
• Other duties as assigned.

Skills

Data processing

Invoicing

Customer service

Education

High school diploma or equivalency

Tools

Excel (Advanced)

Job description

Job Description Resource Innovations is seeking a Batching Coordinator/Customer Service and Rebate Processing Supervisor to join our growing team in Boston, MA. As a Batching Coordinator with Resource Innovations, you will play a key role and will ensure the timely delivery of billing data to our clients and payments to our customers. We are seeking mission driven and career minded individuals with previous billing or payment processing experience. Resource Innovations is a women-led organization offering software-enabled clean energy solutions for utilities as well as commercial, industrial, and residential energy customers. Our experts design and implement a suite of leading-edge services to support the rapidly changing industry through the clean energy transition. We leverage diversity across our team to accelerate energy innovation and make clean and sustainable energy more available, accessible, and affordable.

Duties & Responsibilities

• Creates invoices and generates data files tied to processed payments.
• Uploads invoicing reports into client systems accurately and timely.
• Ensures all applications meet program and quality standards in preparation for payment.
• Manages payment batch activities on a weekly basis.
• Supports creation and updates to various reporting templates when needed.
• Works directly with client to handle any invoicing updates or processing corrections.
• Evaluates current procedures and work with internal teams to implement improvements, further database capabilities, and streamline invoicing.
• Provides continuous improvement suggestions.
• Other duties as assigned.

Minimum Qualifications

• A high school diploma or equivalency is required.
• 2+ years previous processing experience required.
• 2+ years previous billing and/or payment processing experience required.
• Advanced Microsoft Excel skills (pivot tables, LookUps, Index/Match, Charts/Graphs) required.

About Resource Innovations

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change. Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

Compensation & Benefits

The compensation range for the base salary for this position is:$44,800.00-$52,000.00

In addition to base pay, employees may be eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location.

• paid vacation
• paid sick time
• paid holidays
• a 401(k) retirement plan with employer match
• medical
• dental and vision coverage
• parental leave
• an employee assistance program
• commuter benefits
• additional supplemental offerings

Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.

The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.