Solution Delivery Coordinator (Business)

Resource Innovations, Inc.; San Juan (PR); Vor Ort; USD 40.000 - 58.000; Vollzeit

Benefits dieser Stelle

Paid vacation

Paid sick time

Paid holidays

401(k) employer match

Medical coverage

Dental coverage

Vision coverage

Parental leave

Commuter benefits

Zusammenfassung

Resource Innovations is seeking a bilingual customer support specialist to assist LUMA customers with rebates and applications in English and Spanish. You will process applications accurately, manage documentation, and enter data into the tracking system following established procedures.

Collaboration with other departments, maintaining filing systems, and identifying process improvements are important parts of the role. A college degree or 3 years in a similar role is preferred.

Qualifikationen

• College degree or 3 years in customer service or admin.
• Fluency in both Spanish and English required.
• Strong verbal and written communication.
• Excellent organizational and detail orientation.
• Team-oriented and problem-solving skills.
• Interest in sustainability and environmental impact.

Aufgaben

• Provide support to LUMA customers via email and phone as needed.
• Process submitted program applications accurately and efficiently.
• Maintain data accuracy and follow program procedures.
• Coordinate with other departments for timely processing.
• Maintain electronic and hard-copy filing systems and safeguard confidential information.
• Identify opportunities for process improvements and contribute to continuous improvement.
• May provide peer training and job-shadowing support.

Kenntnisse

Bilingual Spanish/English

Strong communication

Organizational skills

Problem solving

Ausbildung

College degree or 3 years experience in customer service/administration

Tools

Microsoft Word

Microsoft Excel

CRM systems

Database platforms

Jobbeschreibung

Job Description

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties and Responsibilities

• Provide support to LUMA customers who are interested in applying for a rebate or who have submitted an application and are seeking additional information or assistance, primarily through email and, as needed, by phone.
• Process submitted program applications accurately and efficiently, including reviewing applications and supporting documentation for completeness, entering application information into the program tracking system, and following established procedures to support timely processing.
• Maintain data accuracy and adhere to established program processes and procedures, identifying and escalating issues that may impact application processing, the customer experience, or overall program performance.
• Communicate and coordinate effectively with other departments to support customer needs and ensure timely and accurate application processing.
• Maintain electronic and hard-copy filing systems and supporting documentation for applications and rebates, while safeguarding confidential customer information.
• Work collaboratively with team members to identify opportunities for process improvements and contribute to continuous improvement efforts.
• May provide peer training to co-workers and job-shadowing support, as assigned, in areas of responsibility.
• Other duties as assigned.

Qualifications

• College degree or three years of experience in a customer service, administrative, or support role.
• Fluency in both Spanish and English is required.
• Strong verbal and written communication skills.
• Strong organizational, prioritization, attention-to-detail, and accuracy skills.
• Ability to identify and resolve problems and work collaboratively in a team environment.
• Interest in sustainability and passionate about making a meaningful impact on the environment.

Preferred Skills, Education and Experience

• Proficiency in Microsoft Office, particularly Word and Excel.
• Experience processing applications, forms, or customer documentation.
• Experience working with online platforms, databases, or customer management systems.
• Experience identifying opportunities for process improvement.

About Resource Innovations

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

Compensation & Benefits

Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is:$40,000.00-$58,240.00 In addition to base pay, employees may be eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location. At Resource Innovations, we believe supporting our people is essential to delivering impact. We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. This includes paid vacation, paid sick time, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings.

Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.

The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.