Customer Service and Rebate Processing Specialist

Resource Innovations, Inc.; California; Hybrid; USD 33,000 - 40,000; Full time

Benefits offered by this job

Bonus opportunities

401(k) plan

Medical, dental and vision coverage

Paid vacation and holidays

Parental leave

Employee assistance program

Commuter benefits

Job summary

Resource Innovations, Inc. seeks Customer Service/Data Entry Specialists to support clients nationwide. The role blends data processing with responsive customer service in a climate-focused company.

Requirements include a high school diploma, 6+ months in a call center, 10-key data entry, and proficiency with Word/Excel/Access. Remote work with reliable internet; 8-hour shifts 8am–6pm; English/Spanish preferred. Salary plus bonus.

Qualifications

• High school diploma or equivalent required.
• 8-hour shift within 8 am–6 pm.
• Minimum 6 months of call center experience.
• Proficient in 10-key data entry.
• Experience with Word, Excel, Access.
• Strong attention to detail and multi-tasking.
• Excellent written and verbal communication skills.
• Customer-friendly attitude and ability to follow directions.
• Reliable home internet with sufficient speed for video calls.
• English and Spanish speaking preferred.

Responsibilities

• Troubleshoot basics and propose solutions.
• Data entry into multiple databases.
• Receive data and source documents, sort and verify.
• Maintain filing system for applications and rebates.
• Communicate effectively with other departments.
• Handle customer emails and phone calls.
• Deliver exceptional, customer-centric service.
• Protect confidential customer information.
• Peer training or shadowing as needed.
• Support other programs within the department.
• Other duties as assigned.

Skills

Data entry

Customer service

10-key data entry

MS Word

MS Excel

Attention to detail

Bilingual EN/ES

Education

High school diploma or equivalent

Tools

Microsoft Access

Job description

Job Description Resource Innovations is seeking Customer Service / Data Entry Specialists to provide processing and customer support for multiple clients throughout the nation. If you agree that climate change is one of the biggest issues facing the world today and want to be able to do something contribute to climate change mitigation, then working for Resource Innovations Business Processing team is for you. Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Duties and Responsibilities

• Provides basic troubleshooting and recommend solutions
• Data Entry - enters data into various database applications
• Receives data and sourcing documents, compiles, sorts, interprets and verifies data to be entered
• Maintains electronic and hard-copy filing system of applications, rebates & other supporting documents
• Communicates effectively as part of team approach with other departments in servicing customers
• Provides customer service activities such as responding to emails and phone calls
• Provides exceptional customer service and call handling in a customer centric environment.
• Safeguards confidential customer information
• May provide peer training to co-workers job shadowing support as assigned in area of responsibility
• Willing to support any program within the department as assigned
• Other duties as assigned

Requirements

• Minimum of a high school diploma or equivalent
• Must be able to an 8-hour shift as assigned within the hours of 8 am to 6 pm
• Minimum 6+ months of related work experience in a call center environment
• Proficiency in 10-key data entry from computer keyboard.
• Experience with various Microsoft programs, including Word, Excel, Access
• Strong attention to detail
• Strong organizational and prioritization skills and ability to multi-task
• Excellent written and verbal communication skills
• A positive and customer - friendly outlook
• Able to follow directions as they are given
• Reliable high-speed internet service and the ability to maintain a secure, consistent home internet connection that supports daily job responsibilities, including video conferencing, collaboration tools, and other work-related systems is required. For optimal performance, a minimum internet speed of 50 Mbps download and 5 Mbps upload is required, with 70+ Mbps download preferred. Connection stability is essential. Satellite and mobile internet connections may not provide the reliability necessary for roles requiring frequent video conferencing, VoIP communications, or other real-time collaboration activities.
• Preferred Education, Skills and Experience: Experience in a data entry processing and customer centric call center environment preferred. Experience working in energy efficiency or utility fields a plus English and Spanish speaking

About Resource Innovations

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

Compensation & Benefits

Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is:$32,600.00-$39,520.00 In addition to base pay, employees may be eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location. At Resource Innovations, we believe supporting our people is essential to delivering impact.

We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. This includes

• paid vacation
• paid sick time
• paid holidays
• a 401(k) retirement plan with employer match
• medical
• dental and vision coverage
• parental leave
• an employee assistance program
• commuter benefits
• additional supplemental offerings

Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required. The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Thank you for your interest in Resource Innovations. We are a women-led energy transformation company dedicated to accelerating the transition to a clean energy future. By partnering with utilities, governments, and communities, we design and deliver innovative programs and solutions that improve energy efficiency, reduce carbon emissions, and create meaningful impact. We invite you to explore opportunities to join a passionate and mission-driven team of problem-solvers, innovators, and change-makers working together to power a more sustainable world.

Create your profile, stay connected with new opportunities, and learn more about how you can grow your career while helping drive the future of energy.