Solution Delivery Coordinator (Business)

Resource-Innovations; San Juan (PR); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

3 weeks paid vacation

Paid holidays

401(k) with employer match

Medical, dental, and vision coverage

Parental leave

Employee assistance program

Commuter benefits

Additional supplemental offerings

Job summary

Resource Innovations seeks a bilingual customer support specialist to assist LUMA rebate applicants via email and phone. You will review applications, ensure documents are complete, and enter data into our tracking system.

You will maintain filing, protect confidential information, and collaborate with teams to improve processes, reporting to the broader operations group. A college degree or relevant experience is required.

Qualifications

• College degree or 3 years of experience in customer service, administrative, or support roles.
• Fluency in both Spanish and English is required.
• Strong verbal and written communication skills.
• Strong organizational, prioritization, attention-to-detail, and accuracy skills.

Responsibilities

• Provide support to LUMA customers applying for rebates via email and phone.
• Process applications and supporting documents; enter data into program tracking system.
• Maintain data accuracy and follow established processes; escalate issues.
• Coordinate with other departments to ensure timely and accurate processing.
• Maintain filing systems and safeguard confidential information.
• Contribute to process improvements and team training as needed.

Skills

Spanish fluency

English fluency

Customer service

Communication

Organizational skills

Attention to detail

Education

College degree or 3 years experience

Tools

MS Word

Excel

CRM systems

Job description

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties and Responsibilities

• Provide support to LUMA customers who are interested in applying for a rebate or who have submitted an application and are seeking additional information or assistance, primarily through email and, as needed, by phone.
• Process submitted program applications accurately and efficiently, including reviewing applications and supporting documentation for completeness, entering application information into the program tracking system, and following established procedures to support timely processing.
• Maintain data accuracy and adhere to established program processes and procedures, identifying and escalating issues that may impact application processing, the customer experience, or overall program performance.
• Communicate and coordinate effectively with other departments to support customer needs and ensure timely and accurate application processing.
• Maintain electronic and hard-copy filing systems and supporting documentation for applications and rebates, while safeguarding confidential customer information.
• Work collaboratively with team members to identify opportunities for process improvements and contribute to continuous improvement efforts.
• May provide peer training to co-workers and job-shadowing support, as assigned, in areas of responsibility.
• Other duties as assigned.

• College degree or three years of experience in a customer service, administrative, or support role.
• Fluency in both Spanish and English is required.
• Strong verbal and written communication skills.
• Strong organizational, prioritization, attention-to-detail, and accuracy skills.
• Ability to identify and resolve problems and work collaboratively in a team environment.
• Interest in sustainability and passionate about making a meaningful impact on the environment.

Preferred skills, education and experience

• Proficiency in Microsoft Office, particularly Word and Excel.
• Experience processing applications, forms, or customer documentation.
• Experience working with online platforms, databases, or customer management systems.
• Experience identifying opportunities for process improvement.

About Resource Innovations

Resource Innovations (RI) is a women-led energytransformation firm focused on impact. Building onour expertise in energy efficiency, we’re constantlyexpanding our portfolio of clean energy solutionsto guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification.Carbon reduction. With every step, we’re leadingthe charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

Compensation & Benefits

Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position.Final compensation will be determined based on factors such as the candidate's experience, education and location.

At Resource Innovations, we believe supporting our people is essential to delivering impact. We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. This includes three weeks of paid vacation annually, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings.

Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.

The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.