Customer Service and Patient Experience Professional

The-Riverside-Premier-Rehabilitation-; New York (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

The Riverside Premier Rehabilitation and Healing Center is seeking a full-time Customer Service & Patient Experience - AIT professional to join our post-acute care team. You will oversee patient and guest experience while advancing leadership skills within our national AIT program to earn LNHA licensure.

This entry-level healthcare management role offers substantial growth, national networking opportunities, and a focus on employee engagement. Schedule: Sunday-Thursday; 11 AM - 7 PM.

Qualifications

• Dedicated professionals who want to grow in healthcare management.
• Committed to ensuring excellent levels of genuine customer service for residents and patients.
• Interested in enrolling in the national Administrator-in-Training (AIT) program to earn LNHA licensure.
• Leaders who are creative and open to think-tank sessions to enhance customer service.

Responsibilities

• Oversee patient/guest experience and employee engagement.
• Lead employee engagement councils to ensure staff have a voice in the work environment.
• Grow leadership skills through the Administrator-in-Training program and related nursing home administration pathways.

Job description

Customer Service and Patient Experience Professional:

We genuinely care about our employees, who are the vital link to our organization. We are a proud equal opportunity employer who goes above and beyond to ensure that our employees are supported, personally and professionally.

Here at The Riverside Premier Rehabilitation and Healing Center.

We are seeking a full-time Customer Service & Patient Experience - AIT (Administrator in Training) professional who is looking to grow in the field of post-acute care.

This position allows for professionals to practice and grow their leadership skills and abilities while overseeing patient / guest experience, as well as employee engagement. This is an entry-level healthcare management position that offers tremendous growth and national networking opportunities.

Here’s what we are looking for:

• Dedicated professionals who want to grow in healthcare management
• Candidates who are committed to ensuring excellent levels of genuine customer service for residents and patients recovering from a recent hospitalization, surgery, or illness
• Applicants are interested in enrolling in our national Administrator-in-Training (AIT) program to earn their licensure in nursing home administration (LNHA)
• Leaders who are creative, dynamic, and open to creative think-tank sessions to enhance customer service in the field of healthcare.
• Candidates who may have an interest in growing their expertise in employee operations
• Creatives who will lead employee engagement councils to ensure that all employees have a voice in shaping their work environment
• Professionals who are open to working a full-time schedule - Sunday-Thursday; 11 AM - 7 PM

Salary $21 an hour

Equal Opportunity Employer (EOE