Customer Service and Patient Experience Professional

Creekside; Nashville (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Creekside Center in Nashville is seeking a full-time Customer Service and Patient Experience professional to grow in the post-acute care field. This entry-level healthcare management role focuses on leading patient/guest experience and employee engagement, with opportunities to enroll in the national Administrator-in-Training (AIT) program to earn LNHA licensure.

We value dedicated professionals who want to grow in healthcare management, bring creativity to improving customer service for

Qualifications

• Entry-level healthcare management role in post-acute care.
• Opportunity to enroll in Administrator-in-Training (AIT) program to earn LNHA licensure.
• Leadership and customer service skills to enhance patient/guest experience and staff engagement.

Responsibilities

• Oversee patient/guest experience and employee engagement.
• Develop and implement strategies to improve customer service for residents and patients.
• Lead employee engagement councils to ensure staff voices are heard and involved in the work environment.
• Support flexible scheduling and growth opportunities within the post-acute care setting.

Skills

Leadership

Customer service

Employee engagement

Healthcare management

LNHA licensure

Job description

Customer Service and Patient Experience Professional:

Interested in beginning your career in healthcare? Don't know where to begin? We may be the right fit for you; let’s talk employee perks.

We genuinely care about our employees, who are the vital link to our organization. We are a proud equal opportunity employer who goes above and beyond to ensure that our employees are supported, personally and professionally.

Here at Creekside Center we offer thousands of employee perks that range from all-expense-paid vacations, child-care benefits, discounts on shopping, lodging, and travel, and so much more.

Do we still have your attention? Great!

We are seeking a full-time Customer Service and Patient Experience professional looking to grow in the post-acute care field.

This position allows professionals to practice and develop their leadership skills while overseeing the patient/guest experience and employee engagement. This is an entry-level healthcare management position that offers tremendous growth and national networking opportunities.

Here’s what we are looking for:

• Dedicated professionals who want to grow in healthcare management
• Candidates who are committed to ensuring excellent levels of genuine customer service for residents and patients recovering from a recent hospitalization, surgery, or illness
• Applicants who may be interested in enrolling in our national Administrator-in-Training (AIT) program to earn their licensure in nursing home administration (LNHA)
• Leaders who are creative, dynamic, and open to creative think-tank sessions to enhance customer service in the field of healthcare.
• Candidates who may have an interest in growing their expertise in employee operations
• Creatives who will lead employee engagement councils to ensure that all employees have a voice in shaping their work environment
• Professionals who are open to working one of the full-time schedules below (we are flexible with days and times)
  • Sunday - Thursday;11 AM - 7 PM
  • Tuesday - Saturday;11 AM - 7 PM

Meet a resident from one of our sister facilities, Mr. English in Manhattan!

Join our team as we recreate the paradigm of healthcare.

an equal opportunity employer