Customer Service and Operations/Dispatch Support

Good Greek Moving and Storage; Florida; In loco; USD 42.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid Training

Descrizione del lavoro

Good Greek Moving & Storage in Dania Beach, FL seeks a Dispatch Coordinator to support operations, plan and coordinate jobs, and maintain driver relationships. Ideal candidates have 1–3 years of dispatch experience and strong customer service skills. Paid training is provided, with opportunity to advance in a fast-paced logistics team.

You will ensure DOT compliance, communicate ETA updates, and keep shipment notes current while collaborating with customers and field staff.

Competenze

• Detailed orientated; responsible for documenting important data.
• Strong phone skills and clear communications.
• Able to multitask and work under pressure.

Mansioni

• Planning and coordinating jobs.
• Maintaining driver relationships.
• Ensuring adequate capacity for job coverage.
• Answering the telephone and making follow-up calls.
• Fielding Customer Service Inquiries.
• Provide ETA updates in company software and make relevant notes in shipment notes.
• Monitor drivers and ensure DOT compliance; document violations.
• Communicate with customer service on driver schedules.
• Log and track driver locations and activities.

Conoscenze

Detailed orientated

Strong Phone Skills

Listening and verbal communications

Multitask ability

Descrizione del lavoro

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service and Operations/Dispatch Support

Operations Full Time Dania Beach, FL, US

5 days ago Requisition ID: 1291

Are you looking for an innovative, fast paced and rewarding opportunity to expand your career?

If so, LOOK no further! Good Greek Moving & Storage is expanding its team of professionals. Known in the marketplace as an industry leader in the moving community, Good Greek is a total relocation expert offering, storage, trash removal, auto transport, realty services and premier concierge services. The Dispatch Coordinator is an essential and multifaceted role in our organization’s operations. They will work with our professional moving crews, compliance personnel and customers. Become a key member of the Good Greek thriving team of professionals. We are seeking innovative, forward thinking, and tenacious individual to work with our leadership team, existing and prospective clients, and our partners. To be successful in this role you will need to be highly organized, socially confident, exude excellent customer service skills and must be able to multitask. An outstanding candidate should be able to keep all facets of an office running smoothly and ensure all operational responsibilities are being fulfilled. While ensuring compliance with regulations.

Good Greek is a Leader in the industry offering extremely competitive compensation and benefits!

Key Skills/Qualifications

• Detailed orientated
• Skilled in documenting Important Data
• Strong Phone Skills
• Listening and verbal communications
• Astute, high energy and dependable
• Proficient in reporting
• Strong ability to multitask
• Ability to work effectively under pressure
• Must have 1-3 years Operations/Dispatch experience

Core Responsibilities

• Planning and coordinating jobs
• Maintaining driver\\helper relationships
• Ensuring adequate capacity for job coverage
• Answering the telephone and making follow-up calls.
• Fielding Customer Service Inquires
• Provide ETA updates in company software and make relevant notes in shipment notes
• Monitor drivers and ensure that they are following DOT regulations-and document/report violations of regulations
• Communicate with customer and with customer service on driver s schedule
• Log and track driver locations and activities

Job Type:

• Full Time

Salary and Benefits:

Paid Training

*Good Greek and our affiliates are equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.