Customer Service and Operations/Dispatch Support

Good Greek Moving & Storage; Florida; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Training

Job summary

Good Greek Moving & Storage is seeking a disciplined Customer Service and Operations/Dispatch Support professional in Dania Beach, FL. The role supports dispatch, drivers, and customers, ensuring smooth coordination, timely updates, and DOT compliance.

The ideal candidate will be organized, communicative, and capable of multitasking in a fast-paced environment. 1–3 years of operations/dispatch experience is preferred, with a focus on accuracy and customer service excellence.

Qualifications

• Detail oriented and organized with the ability to document important data clearly.
• Strong phone skills and listening abilities to handle customer inquiries.
• Excellent verbal communication and reporting skills.
• Able to multitask and stay energized under pressure.
• 1–3 years of Operations/Dispatch experience is preferred.

Responsibilities

• Plan and coordinate jobs with the operations team.
• Maintain driver/ helper relationships and capacity for job coverage.
• Answer phones and follow up with customers; log notes in shipment records.
• Provide ETA updates in company software and note critical details.
• Monitor driver schedules and ensure compliance with DOT regulations.

Skills

Detail oriented

Data documentation

Phone skills

Verbal communication

High energy

Reporting

Multitasking

Pressure tolerance

Dispatch experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service and Operations/Dispatch Support

Operations Full Time Dania Beach, FL, US

3 days ago Requisition ID: 1291

Are you looking for an innovative, fast paced and rewarding opportunity to expand your career?

If so, LOOK no further! Good Greek Moving & Storage is expanding its team of professionals. Known in the marketplace as an industry leader in the moving community, Good Greek is a total relocation expert offering, storage, trash removal, auto transport, realty services and premier concierge services. The Dispatch Coordinator is an essential and multifaceted role in our organization’s operations. They will work with our professional moving crews, compliance personnel and customers. Become a key member of the Good Greek thriving team of professionals. We are seeking innovative, forward thinking, and tenacious individual to work with our leadership team, existing and prospective clients, and our partners. To be successful in this role you will need to be highly organized, socially confident, exude excellent customer service skills and must be able to multitask. An outstanding candidate should be able to keep all facets of an office running smoothly and ensure all operational responsibilities are being fulfilled. While ensuring compliance with regulations.

Good Greek is a Leader in the industry offering extremely competitive compensation and benefits!

Key Skills/Qualifications

• Detailed orientated
• Skilled in documenting Important Data
• Strong Phone Skills
• Listening and verbal communications
• Astute, high energy and dependable
• Proficient in reporting
• Strong ability to multitask
• Ability to work effectively under pressure
• Must have 1-3 years Operations/Dispatch experience

Core Responsibilities

• Planning and coordinating jobs
• Maintaining driver\helper relationships
• Ensuring adequate capacity for job coverage
• Answering the telephone and making follow‑up calls.
• Fielding Customer Service Inquires
• Provide ETA updates in company software and make relevant notes in shipment notes
• Monitor drivers and ensure that they are following DOT regulations-and document/report violations of regulations
• Communicate with customer and with customer service on driver s schedule
• Log and track driver locations and activities

Job Type:

• Full Time

Salary and Benefits:

Paid Training

*Good Greek and our affiliates are equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.