Customer Service and Internal Sales Support

Cottonwood Distribution; South Jordan (UT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Family-owned business culture

Job summary

A leading distribution company in the United States is seeking a Customer Service and Internal Sales Support professional. This role involves collaborating with the sales team to enhance communication, analyzing sales performance, and supporting financial planning efforts. The ideal candidate should have a bachelor's degree or equivalent experience, at least 2 years in sales support, and strong analytical skills. The position offers a competitive salary in a dynamic, family-owned environment.

Qualifications

• Must be 21 years or older.
• 2+ years of experience in sales support or financial analysis.
• Understanding of sales processes and business operations.

Responsibilities

• Partner with the sales team for communication on deals and updates.
• Develop and analyze sales performance reports.
• Maintain CRM/ERP data accuracy and manage sales workflows.
• Support sales forecasting and analyze variances.
• Provide insights to improve sales effectiveness.

Skills

Analytical skills

Communication skills

Proficiency in Excel

Data analysis skills

Strong business acumen

Education

Bachelor's degree in Business, Sales, Finance, or related field

Tools

CRM systems

ERP software

Job description

Join Our Team

We are seeking a highly analytical, detail-oriented Customer Service and Internal Sales Support to join our team. This role blends sales operations support with financial and performance analysis to help drive revenue growth, improve sales execution, and strengthen profitability. You will serve as a key liaison between customers, sales, and internal teams while producing reporting and insights that guide sales strategy and decision‑making.

If you enjoy working cross‑functionally, turning data into actionable recommendations, and supporting a dynamic sales organization—this may be a strong fit.

Key Responsibilities

Sales Support & Operations

• Partner closely with the sales team to ensure accurate and timely communication around deals, updates, and opportunities
• Develop, maintain, and analyze sales performance reports (KPIs, pipeline, forecasts, and trends)
• Maintain CRM/ERP data accuracy and manage sales documentation and workflows
• Serve as a point of contact for internal and external stakeholders, supporting issue resolution and customer satisfaction
• Assist with promotional activity support, demand planning, and sales communications

Financial Analysis

• Support sales forecasting, budgeting, and planning efforts and analyze variances between actual results and forecast/plan
• Evaluate sales trends, customer buying patterns, missed opportunities, and growth potential
• Monitor sales performance metrics and pipeline health, including product demand and performance against goals
• Provide insights and recommendations to improve sales effectiveness and profitability
• Perform additional duties as assigned

Qualifications

• Must be 21 years or older
• Bachelor's degree preferred (Business, Sales, Finance, Analytics, or related field) or equivalent experience
• 2+ years of experience in sales support, financial analysis, sales operations, or related business role
• Strong analytical skills with advanced proficiency in Excel and data analysis/reporting tools
• Understanding of sales processes, financial principles, and business operations
• Experience working with CRM systems; ERP and sales reporting tools preferred
• Strong written, verbal, and interpersonal communication skills
• Ability to prioritize, multitask, and thrive in a fast‑paced environment
• Strong business acumen, problem‑solving mindset, and attention to detail
• Proficiency in English (reading, writing, and communication)

Why Cottonwood Distribution?

• Family‑Owned Legacy: Be part of a business with a 60-year quality and customer satisfaction history.
• Onsite Position: Collaborate closely with your team in a hands‑on, dynamic environment.
• Stability and Tradition: Join a close‑knit team where your contributions make a difference.
• Competitive Compensation: Enjoy a competitive salary and benefits package.