Customer Service and Data Entry

Safetyharborchamber; Town of Florida (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Safety Harbor Chamber is seeking an Inside Sales Associate to handle order processing, verify product availability, and track shipments from a Safety Harbor, FL location.

The role focuses on delivering excellent customer service, building lasting relationships, and collaborating with internal teams to resolve issues while ensuring billing accuracy and adherence to confidentiality standards.

Qualifications

• Bachelor’s degree in business or related field preferred.
• 1+ year of inside sales or customer service experience.
• PC skills including Word, Excel, and Outlook required.
• Excellent written and verbal communication with professional phone etiquette.
• Ability to multi-task and meet defined sales targets.

Responsibilities

• Handle order processing, verify product availability, track shipments, and manage returns/exchanges.
• Develop and maintain understanding of products, pricing, promotions, and policies.
• Engage with customers to understand needs and concerns and provide clear responses.
• Build and maintain positive customer relationships to ensure satisfaction and loyalty.
• Oversee day-to-day activities of Inside Sales.
• Receive, verify, and process credit card payments with billing accuracy.
• Collaborate with internal departments to resolve issues and ensure customer satisfaction.
• Complete customer surveys via telephone quarterly.
• Adhere to confidentiality, security protocols, and ethical standards.

Skills

Inside Sales

Customer Service

Communication

Multi-tasking

Problem Solving

Education

Bachelor’s degree in business or related field

Working toward bachelor’s degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

• Handling order processing, including taking customer orders, verifying product availability, tracking shipments, and managing returns or exchanges, to ensure accurate and timely order entry, monitor order status, and communicate updates to customers.
• Develop and maintain a thorough understanding of the company's products or services. They stay updated on product features, pricing, promotions, and policies to provide accurate and up-to-date information to customers.
• Engage in effective communication with customers to understand their needs and concerns. They actively listen, ask questions, and provide clear and concise responses.
• Focus on building and maintaining positive relationships with customers. They aim to create a personalized and friendly experience, ensuring customer satisfaction and loyalty.
• Oversee the day-to-day activities of Inside Sales
• Receive, verify, and process credit card payments ensuring billing accuracy
• Collaborate closely with internal departments and representatives to resolve issues efficiently and ensure customers are satisfied with company services and support
• Adhere to company policies and procedures of confidentiality requirements, security protocols, and ethical standards to protect customer information and maintain professionalism.
• Additional duties may be assigned as needed to support business operations and departmental goals.

Responsibilities

• Handling order processing, including taking customer orders, verifying product availability, tracking shipments, and managing returns or exchanges, to ensure accurate and timely order entry, monitor order status, and communicate updates to customers.
• Develop and maintain a thorough understanding of the company's products or services. They stay updated on product features, pricing, promotions, and policies to provide accurate and up-to-date information to customers.
• Engage in effective communication with customers to understand their needs and concerns. They actively listen, ask questions, and provide clear and concise responses.
• Focus on building and maintaining positive relationships with customers. They aim to create a personalized and friendly experience, ensuring customer satisfaction and loyalty.
• Oversee the day-to-day activities of Inside Sales
• Receive, verify, and process credit card payments ensuring billing accuracy
• Collaborate closely with internal departments and representatives to resolve issues efficiently and ensure customers are satisfied with company services and support
• Complete customer surveys via telephone quarterly
• Adhere to company policies and procedures of confidentiality requirements, security protocols, and ethical standards to protect customer information and maintain professionalism.
• Additional duties may be assigned as needed to support business operations and departmental goals.

Qualifications

• Bachelor’s degree or working towards a bachelor’s degree in business or related field.
• Experience or familiarity with marketing concepts is a plus.
• 1+ years of professional experience or direct exposure to inside sales and customer service
• PC skills and knowledge of Word, Excel and Outlook required
• Strong problem-solving skills
• Excellent written and verbal communication skills with professional phone etiquette
• Personable with a natural ability to develop strong customer relationships based on respect, integrity, follow through and friendliness
• Ability to multi-task while maintaining a focus ensuring all sales orders are processed according to defined targets

Hours and Location

• This is a full-time position located onsite at 965 Harbor Lake Dr, Safety Harbor, FL 34695