Inside Sales Coordinator

Integrated Power Services; Burlington (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

PTO

401k Match

Bonus incentives

Training & Career Development

Tuition Reimbursement

Medical, Dental and Vision

EAP

Job summary

Integrated Power Services seeks a friendly Counter Sales Representative for Southland Electrical Supply. You will be the first contact for customers and visitors, assist with new orders and pickups, and maintain accurate records with a customer-centric approach.

Responsibilities include processing returns, reflecting accurate refunds, helping with sign-ins, and using pricing data to meet customer needs. A valid driver's license and basic computer skills are required.

Qualifications

• High School Diploma or equivalent.
• Excellent interpersonal and communication skills.
• Strong customer service orientation.
• Detail oriented with the ability to maintain accurate records.
• Proficiency in basic computer applications.
• Able to read, interpret, and modify documents.
• Must possess a valid driver’s license and maintain an excellent driving record.
• Willing to complete TSC Electrical Training within one year.

Responsibilities

• Greet customers and visitors professionally, making them feel valued.
• Aid customers in placing new orders and ensure efficient order pickups.
• Assist visitors with sign-in procedures and notify relevant staff of arrivals.
• Communicate effectively with customers and visitors to address needs and inquiries.
• Handle returns, process refunds, and categorize items for testing, repair, or restock.
• Source information within company pricing, lead times, and delivery dates.

Skills

Customer service

Interpersonal skills

Communication

Detail-oriented

Basic computer skills

Reading comprehension

Education

High School Diploma or equivalent

Tools

POS system

Job description

Why IPS?

If you're searching for a place where you can grow, continue learning, and make a meaningful impact while still having time for the people and moments that matter most, welcome to Integrated Power Services! We believe your value extends far beyond your job title because the best work comes from people who feel supported, challenged, and fulfilled both professionally and personally. Here, you'll find opportunities to develop your career, work alongside exceptional teammates, and be part of a culture that recognizes that your life is worth just as much as your work-if not more. Because when people thrive, businesses thrive. If that sounds like the kind of place you've been looking for, we invite you to join us!

Benefits:

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives
• Extensive Training & Career Development Programs
• Tuition Reimbursement Program
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP)
• And more!

Pay Rate Details:

Responsibilities & Expectations:

Southland Electrical Supply, an IPS Company, is seeking a dedicated Counter Sales Representative to join our team. In this role, you will be the first point of contact for our customers and visitors, responsible for providing exceptional service and assistance. Your main duties include greeting customers and visitors, facilitating new orders and order pickups, assisting visitors with sign-in procedures, and promptly notifying the appropriate parties of visitor arrivals.

• Welcome customers and visitors with professionalism and a friendly demeanor, making them feel valued and comfortable.
• Aid customers in placing new orders and ensure efficient order pickups, providing guidance and information as needed.
• Assist visitors with the sign-in process and promptly notify the relevant individuals or departments of their arrival.
• Communicate effectively with customers and visitors, actively listening to their needs and working to accommodate immediate requests and inquiries.
• Handle returns by creating the necessary paperwork, issuing refunds in accordance with the original payment method, and ensuring that all returned items are correctly categorized for testing, repairs, or return to inventory.
• Ability to source within company information such as pricing, lead times, and delivery dates.

Qualifications and Competencies:

• High School Diploma or equivalent
• Excellent interpersonal and communication skills
• Strong customer service orientation
• Detail oriented with the ability to maintain accurate records
• Proficiency in basic computer applications
• Be able to read, interpret, and modify documents
• Must possess a valid driver's license and maintain an excellent driving record
• Ability to pass TSC Electrical Training Classes completed within one (1) year of hire date (we will provide)

You’ll thrive at IPS if you…

• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You're proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Who We Are:

At IPS, we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 40,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.

When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.