Field Service Technician

IES Infrastructure; Richmond (VA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

401K with match

Paid Time Off

Life Insurance

Medical Coverage

Dental & Vision

Disability Coverage

Insurance Discounts

Job summary

IES is a national provider of industrial products and infrastructure services delivering on-site field support and maintenance for industrial clients. The Field Service Technician will perform preventive maintenance, troubleshoot equipment such as pumps, motors, HVAC, and conveyors, and communicate with customers to ensure reliable operation.

This full-time role requires the ability to work independently at diverse sites in the Richmond area and to maintain accurate service reports and safety

Responsibilities

• Provide hands-on maintenance, troubleshooting, and repair of industrial equipment on customer sites.
• Diagnose mechanical, electrical, and software issues using diagnostic tools.
• Interact with customers to explain issues and repair plans.
• Complete service reports and track inventory and parts.

Job description

Job Title: Field Service Technician (Industrial) Reports to: Director of Field Services Job Type: Full-time Department: Field Service / Maintenance

Job Summary

• We are seeking a Field Service Technician with expertise in industrial systems and machinery to join our team. This role is critical in providing on-site support, maintenance, and troubleshooting for our industrial clients, ensuring that machinery and equipment operate efficiently and reliably. The successful candidate will have a strong technical background, excellent problem-solving skills, and the ability to work independently in diverse environments, often under tight deadlines.

Key Responsibilities

• On‑Site Equipment Maintenance & Repair: Provide hands‑on maintenance, troubleshooting, and repair services for a wide range of industrial equipment, including pumps, motors, compressors, HVAC systems, conveyors, and other machinery. Perform preventive maintenance (PM) and emergency repairs on machinery to minimize downtime and ensure operational efficiency at customer sites. Diagnose mechanical, electrical, and electronic issues and perform repairs or replacements as necessary. Install new machinery or equipment as per client specifications, ensuring correct setup and calibration.
• Troubleshooting & Diagnostics: Use advanced diagnostic tools and techniques (e.g., multimeters, oscilloscopes, vibration analyzers) to identify faults in industrial systems and machinery. Troubleshoot and resolve mechanical, electrical, and software‑related issues on‑site to restore full functionality. Interpret technical drawings, schematics, and equipment manuals to troubleshoot and perform repairs or installations.
• Customer Interaction & Service: Serve as the primary point of contact for clients during service visits, maintaining a high level of professionalism and customer satisfaction. Communicate technical issues, repair plans, and recommendations to customers in a clear and concise manner. Provide training and support to customers on the operation and maintenance of industrial equipment. Maintain strong customer relationships by providing timely, efficient, and courteous service.
• Preventive Maintenance & System Upgrades: Perform scheduled preventive maintenance visits to ensure the longevity and proper functioning of equipment. Recommend system upgrades, replacements, or modifications to improve efficiency or meet evolving client needs. Monitor and record the performance of systems during visits and suggest optimizations or improvements.
• Safety & Compliance: Ensure that all work is carried out in compliance with safety standards, regulations, and company policies. Conduct risk assessments and safety checks before starting any repair or maintenance work. Follow lockout/tagout (LOTO) procedures, use appropriate personal protective equipment (PPE), and observe all safety guidelines to ensure a safe working environment. Report safety hazards or concerns immediately to management.
• Documentation & Reporting: Complete accurate service reports for each job, detailing the work performed, parts replaced, and any recommendations for further action. Track service activities, parts inventory, and equipment condition in company databases or service management software. Maintain accurate records of time worked, travel expenses, and other administrative tasks required for billing and reporting purposes.
• Inventory & Equipment Management: Ensure that service vehicles are stocked with necessary tools, parts, and equipment to complete a wide range of service calls. Monitor inventory levels of spare parts and order supplies as needed to ensure minimal downtime. Maintain tools and equipment in good working condition, including performing regular checks and servicing.

Job Locations

US-VA-Richmond

Company Overview

• IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets.
• IES is publicly traded on NASDAQ under the symbol IESC.
• As of the end of IES's 2025 fiscal year ending September 30, 2025, IES produced over $3.3 billion in revenue and employed over 10,200 employees at over 174 domestic locations across the United States.
• Safety is Priority One - and our record shows it Competitive Pay Company 401K plan with Employer Contribution Match Company Paid Time Off Company Paid Life Insurance Choice of Medical Coverage including Prescription and Short Term Disability Plans Choice of Dental and Vision Coverage Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage Auto and Home Insurance Discount Programs

EEO Statement

The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company's obligations as a contractor to the United States government. View Your Equal Employment Opportunity rights under the law. Know Your Rights: Workplace Discrimination is Illegal; Conozca sus Derechos: La Discriminacion en el Lugar de Trabajo es Ilegal Disability Accommodation IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at [phone] or any IES office to request assistance. IES Participates in E-Verify/IES participa en el programa E-Verify E-Verify Information/ Informacion sobre E-Verify English/Espanol Right to Work/Ley de Derecho al Trabajo English/Espanol Onsite