Customer Service and Administrative Support

Kadon Precision Machining; Rockford (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Disability Insurance

Life Insurance

Paid Holidays

Vacation

Job summary

Kadon Precision Machining is seeking a qualified Customer Service Assistant to support daily customer service and administrative operations in a fast-paced manufacturing environment in Rockford, IL. The role requires teamwork, professionalism, and the ability to manage multiple priorities while meeting deadlines.

Ideal candidates will have strong Microsoft Office skills, excellent verbal and written communication, and a customer-focused mindset.

Qualifications

• Experience in customer service within a high-volume manufacturing environment is a plus.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel).
• Excellent verbal and written communication with a professional demeanor.

Responsibilities

• Answer incoming phone calls professionally and direct to the right individuals or departments.
• Greet visitors, customers, and vendors and direct them appropriately.
• Provide administrative support to the Customer Service department.
• Assist with customer order entry, processing, and maintaining records.
• Respond to customer inquiries and routine requests.
• Communicate professionally via phone, email, and in person with customers and vendors.

Skills

MS Office

Outlook

Word

Excel

Verbal & Written Communication

Organizational Skills

Multitasking

Interpersonal Skills

Confidentiality

ERP / Order Mgmt Software

Team Player

Job description

Description

Kadon Precision Machining is seeking a professional, organized, and dependable Customer Service Assistant to join our team. This position supports daily customer service and administrative operations in a busy, fast-paced manufacturing environment. The ideal candidate will be a team player with excellent communication skills, a positive attitude, and the ability to remain professional and organized while managing multiple priorities. This role requires someone who is comfortable working in a high-volume environment where priorities can change quickly and deadlines are important.

Essential Duties And Responsibilities

• Answer incoming phone calls in a professional and courteous manner, directing calls to the appropriate individuals or departments.
• Greet visitors, customers, and vendors and ensure they are directed appropriately.
• Provide administrative and clerical support to the Customer Service department.
• Assist with customer order entry, processing, and maintaining accurate records.
• Respond to customer inquiries and assist with routine requests.
• Communicate professionally with customers, vendors, coworkers, and management by phone, email, and in person.
• Assist with preparing and maintaining customer documentation, reports, and correspondence.
• Coordinate with internal departments, including production, shipping, and quality, as needed.
• Manage multiple tasks and changing priorities while maintaining accuracy and attention to detail.
• Work collaboratively with team members to ensure customer needs and departmental deadlines are met.
• Maintain a professional and welcoming front-office environment.
• Perform additional administrative and customer service duties as assigned.

Requirements

• Experience in customer service within a high-volume manufacturing environment is a plus.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
• Excellent verbal and written communication skills with a professional and courteous demeanor.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced, sometimes stressful environment.
• Ability to remain calm, professional, and solution-oriented when handling competing demands.
• Strong interpersonal skills and a team-oriented attitude.
• Dependable, self-motivated, and willing to assist wherever needed.
• Ability to maintain confidentiality and handle sensitive business information appropriately.
• Experience with ERP systems or customer order management software is a plus.

Benefits

• medical, dental, and vision insurance.
• 401(k)-retirement plan with company match.
• company-paid short-term and long-term disability insurance.
• life insurance with optional additional coverage.
• paid holidays.
• vacation.
• paid time off.

Equal Employment Opportunity

Kadon Precision Machining is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, pregnancy, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.