Customer Success Representative

Klesk Metal Stamping Co

Minneapolis (MN)

On-site

USD 57,308,000 - 68,770,000

Full time

13 days ago

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Benefits offered by this job

Comprehensive Medical Insurance

Dental Insurance

Life & AD&D Insurance

401(k) with employer matching

Paid Time Off

Job summary

Klesk Metal Stamping Co. is seeking a Customer Success Representative to manage day-to-day administrative and customer-support tasks, ensuring orders, requests, and information are processed accurately and on time.

You will monitor portals, enter orders, provide status updates, and collaborate with internal teams to deliver timely, accurate information and support for customers.

Qualifications

High school diploma or equivalent.
Strong attention to detail and commitment to accuracy.
Ability to enter and review data efficiently.
Clear and professional written and verbal communication skills.
Strong organizational and time-management skills; manage multiple tasks.
Basic proficiency with Microsoft Outlook, Excel, and other computer systems.
Willingness to learn manufacturing terminology and internal processes.
Ability to ask questions, accept feedback, and escalate issues appropriately.
Ability to work independently and as part of a team.

Responsibilities

Accurately enter customer purchase orders into the ERP system.
Review orders for part numbers, quantities, pricing, requested dates, shipping instructions, and revision levels.
Update customer orders when approved changes are received.
Maintain accurate customer, order, and part information.
Complete routine data-entry and record-maintenance tasks.
Identify missing or conflicting information and obtain clarification.
Maintain organized electronic records of customer orders and communications.
Monitor assigned customer portals, shared inboxes, and communication channels throughout the day.
Review and process new purchase orders, order changes, customer requests, and notifications.
Download and properly store customer documents and information.
Complete routine portal acknowledgments and updates.
Escalate urgent requests, technical questions, pricing discrepancies, quality concerns, and other non-routine issues.
Respond professionally and promptly to routine customer questions and requests.
Provide order acknowledgments, shipment information, and order-status updates.
Research order status using company systems and internal resources.
Coordinate with internal departments to obtain accurate information.
Maintain clear records of customer communication and follow-up commitments.
Follow open requests through completion.
Escalate complex, sensitive, or unresolved concerns when needed.
Work closely with: Production Planning, Shipping, Quality, Estimating, Purchasing, Customer Success.

Skills

Attention to detail

Data entry

Microsoft Outlook & Excel

Customer service

Communication

Education

High school diploma

Tools

ERP system

CRM software

Order-management system

Job description

Position Overview

Now Hiring: Customer Success Representative

Compensation: $20.00 – $24.00 per hour

Location: On-Site | Corporate Office

Schedule: Monday–Thursday, 6:00 AM–4:30 PM

Employment Type: Full-Time, Non-Exempt

Company: Klesk Metal Stamping Co

What we offer

At Klesk Metal Stamping, we believe in taking care of our employees and their families. We offer a competitive benefits package designed to support your health, financial well-being, and work-life balance, including:

Comprehensive Medical Insurance with 80%–85% of premiums paid by the company
Dental Insurance with 100% employer-paid coverage for employees
Basic Life & AD&D Insurance fully paid by the company
401(k) Retirement Plan with employer matching contributions
Paid Time Off starting at 2 weeks annually
8 Paid Holidays each year, including 1 Floating Holiday
1 Paid Volunteer Day to give back to your community
Paid Family & Medical Leave (PFML)
Voluntary Long-Term Disability (LTD) coverage
Stable, full-time employment with a growing manufacturing organization
Opportunities for professional growth and advancement

About Klesk Metal Stamping

Klesk Metal Stamping Co. manufactures precision metal components for customers across the aerospace, industrial, dental, medical, power sports, and telecommunications industries. Many of our customers are Fortune 500 global OEMs.

We are committed to delivering exceptional quality, responsive customer service, and a workplace culture built on safety, teamwork, continuous improvement, and employee growth.

Learn more about us at Klesk Metal Stamping.

About the Role

Klesk is looking for a Customer Success Representative to provide day-to-day administrative and customer support and help ensure customer orders, requests, and information are processed accurately, efficiently, and on time. This is a great opportunity for someone who is organized, dependable, detail-oriented, and comfortable working with computers and data.

You’ll monitor customer portals and shared inboxes, enter and maintain orders, provide order-status updates, respond to routine customer questions, and work closely with internal teams to make sure customers receive accurate information and timely support.

If you enjoy staying organized, solving problems, following tasks through to completion, and working as part of a collaborative team, this could be a great fit!

What You’ll Do

Order Processing & Data Entry

Accurately enter customer purchase orders into the ERP system
Review orders for part numbers, quantities, pricing, requested dates, shipping instructions, and revision levels
Update customer orders when approved changes are received
Maintain accurate customer, order, and part information
Complete routine data-entry and record-maintenance tasks
Identify missing or conflicting information and obtain clarification
Maintain organized electronic records of customer orders and communications

Customer Portal Monitoring

Monitor assigned customer portals, shared inboxes, and communication channels throughout the day
Review and process new purchase orders, order changes, customer requests, and notifications
Download and properly store customer documents and information
Complete routine portal acknowledgments and updates
Escalate urgent requests, technical questions, pricing discrepancies, quality concerns, and other non-routine issues

Customer Communication & Support

Respond professionally and promptly to routine customer questions and requests
Provide order acknowledgments, shipment information, and order-status updates
Research order status using company systems and internal resources
Coordinate with internal departments to obtain accurate information
Maintain clear records of customer communication and follow-up commitments
Follow open requests through completion
Escalate complex, sensitive, or unresolved concerns when needed

Internal Team Coordination

You’ll work closely with: Production Planning, Shipping, Quality, Estimating, Purchasing, Customer Success
You’ll help gather accurate information, communicate customer requests, support order administration, maintain documentation, and assist with customer and new-part onboarding activities

What We’re Looking For

Required Qualifications

High school diploma or equivalent
Strong attention to detail and commitment to accuracy
Ability to enter and review data efficiently
Clear and professional written and verbal communication skills
Strong organizational and time-management skillsAbility to manage multiple tasks and priorities
Basic proficiency with Microsoft Outlook, Excel, and other computer systems
Willingness to learn manufacturing terminology, customer requirements, and internal processes
Ability to ask questions, accept feedback, and escalation issues appropriately
Ability to work independently and as part of a team

Preferred Qualifications

2+ years of experience in customer service, order entry, administrative support, or data entry
Manufacturing or business-to-business experience
Experience with an ERP system, customer portal, CRM, or order-management system
Familiarity with purchase orders, part numbers, order acknowledgments, or shipping documentation

The Ideal Candidate

Accurate – You pay attention to the details and verify information before completing your work.
Customer-Focused – You provide professional, timely, and helpful support.
Organized – You can manage multiple tasks, deadlines, and information sources.
Dependable – You follow through and can be counted on to support the team.
A Strong Communicator – You keep customers and internal teams informed.
Coachable – You welcome feedback, ask thoughtful questions, and continue learning.
A Team Player – You enjoy collaborating across departments to get things done.
A Problem Solver – You know when to handle something independently and when to ask for help or escalation.

What Success Looks Like