Customer Service Analyst (Mid-Level) Remote US Support (Fully Remote)

PDI Technologies, Inc.; United States; Remote; USD 55,000 - 85,000; Full time

Job summary

PDI Technologies, Inc. is seeking a dedicated Support Engineer to assist customers with PDI Enterprise software issues, document resolutions in case notes, and escalate when needed. You will work with SMEs and Software Engineers to improve knowledgebase content and software quality.

You will provide on-call support, mentor teammates, and occasionally lead classes on PDI products and best practices. Collaboration across teams is essential to ensure timely, high-quality customer outcomes.

Responsibilities

• Assist customers with PDI Enterprise software issues.
• Document work in case notes and escalate issues appropriately.
• Provide on-call support, mentor team members, and occasionally instruct classes on PDI products and best practices.

Job description

• Assist customers with PDI Enterprise software issue resolution, documenting work in case notes and escalating issues appropriately.
• Identify, analyze, and resolve issues while working with SMEs and Software Engineers to create knowledgebase content and support software quality assurance.
• Provide on-call support, mentor team members, and occasionally instruct classes on PDI products and best practices.