Customer Service Analyst I

Overlake Hospital Medical Center; Bellevue, Northern (WA, KY); On-site; USD 33,000 - 50,000; Full time

Job summary

Overlake Hospital Medical Center in Bellevue, WA, is seeking a Customer Service Analyst I for an evening, full-time role. You will handle inbound/outbound calls, dispatch codes, and connect customers with the right IS resources to resolve issues.

The position requires strong communication and ticketing skills while maintaining excellent patient and staff service. The role emphasizes first-contact support via calls, email, or chat, with tickets raised for unresolved problems.

Qualifications

• High school diploma required.
• Two years of customer service experience required.
• Healthcare experience preferred.
• Microsoft A+ certification a plus.

Responsibilities

• Handle inbound and outbound calls, dispatch critical Medical and Facility Codes, connect callers to the correct location, and provide solutions.
• Answer first contact calls, emails, or chat bot inquiries for computer questions and escalate unresolved issues by creating tickets.
• Serve as main point of contact between customers and the IS department; triage issues quickly and maintain a positive reputation.

Skills

Customer service

Phone support

Communication skills

Problem triage

Education

High school diploma

Tools

Microsoft Office

IT basics

Job description

## Customer Service Analyst IApply: Bellevue, WA: Full time: Posted Today: R-11363# **Welcome to a medical center where you're the center of attention.****Pay range:**-Hourly$24.49 - $36.74The responsibilities of the Customer Service Analyst-Level 1 include handling inbound and outbound calls, dispatching critical Medical and Facility Codes, listening to customers’ needs or issues, connecting the caller to the correct location and providing helpful solutions to their problems. This role is also the main point of contact between a customer and the IS department. Additional duties will include answering first contact calls, emails or chat bots for customers’ computer questions, and completing tickets to escalate any issues not able to be resolved. Customer Service Analysts use good organizational and communication skills to assist customers while maintaining the company’s positive reputation. *The definition of Customers includes physicians, staff, patients, visitors and partners throughout this job description.***Full Time (1.0 FTE)****EVENING Shift /10-hour shifts****Schedule: Friday, Saturday, Sunday, Monday****Qualifications*** EDUCATION: High school diploma is required.* CERTIFICATIONS: None required. Microsoft A+ certification is a plus.* EXPERIENCE: Two years prior customer service experience is required. Healthcare experience preferred.* Training in customer services, phone support, Microsoft Office products, or IT basic technical issues desired. Demonstrated ability to quickly triage systems and user problems and process correctly. Exceptional interpersonal skills with a strong emphasis on customer service. Excellent oral and written skills desired. Able to effectively deal with diverse personalities across all levels of the organization. Familiarity with complex or multi-line phone systems also desired.