Customer Service Analyst I (Per Diem)

Overlake; Bellevue (WA); Hybrid; USD 33,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Tuition reimbursement

Retirement plan

Free parking

Job summary

Overlake in Bellevue, WA is seeking a Customer Service Analyst-Level 1 to handle calls, dispatch medical and facility codes, and assist clinicians, staff, patients, and partners. The role also serves as the primary liaison between customers and the IS department, with duties spanning calls, emails, or chat bot support and ticket escalation.

The position is per diem with variable hours and shifts, emphasizing strong communication, triage, and problem-solving abilities in a healthcare setting.

Qualifications

• Two years of prior customer service experience is required.
• Healthcare experience is preferred.
• High school diploma is required.
• Microsoft A+ certification is a plus.
• Training in customer service, phone support, and IT basics is desirable.

Responsibilities

• Handle inbound and outbound calls and assist customers.
• Dispatch critical Medical and Facility Codes.
• Act as main liaison between customers and IS department.
• Answer first contact queries via calls, email, or chat bot.
• Create and close tickets to escalate unresolved issues.
• Provide solutions and maintain a positive reputation.

Skills

Customer service

Communication skills

Interpersonal skills

Phone support

Troubleshooting

Education

High school diploma

Microsoft A+ certification

Tools

Microsoft Office

Job description

Welcome to a medical center where you're the center of attention.

Pay range:

Hourly$24.49 - $39.68

The responsibilities of the Customer Service Analyst-Level 1 include handling inbound and outbound calls, dispatching critical Medical and Facility Codes, listening to customers’ needs or issues, connecting the caller to the correct location and providing helpful solutions to their problems. This role is also the main point of contact between a customer and the IS department. Additional duties will include answering first contact calls, emails or chat bots for customers’ computer questions, and completing tickets to elevate any issues not able to be resolved. Customer Service Analysts use good organizational and communication skills to assist customers while maintaining the company’s positive reputation.

The definition of Customers includes physicians, staff, patients, visitors and partners throughout this job description.

PER DIEM

Variable Hours and Shifts

Qualifications

• High school diploma is required.
• None required. Microsoft A+ certification is a plus.
• Two years prior customer service experience is required. Healthcare experience preferred.
• Training in customer services, phone support, Microsoft Office products, or IT basic technical issues desired. Demonstrated ability to quickly triage systems and user problems and process correctly. Exceptional interpersonal skills with a strong emphasis on customer service. Excellent oral and written skills desired. Able to effectively deal with diverse personalities across all levels of the organization. Familiarity with complex or multi-line phone systems also desired.

Why join Overlake?

We're proud to offer benefits that support you in every stage of your career and life. But it's our inspirational culture that has made us one of America's Top 150 places to work in healthcare for several years in a row.

• Local, visible leaders who care about you.
• A values-based work environment.
• Medical insurance premiums as low as $0 per month.
• Many Overlake services covered at 100%.
• Tuition reimbursement up to $10,000 per year.
• Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
• Pre-tax and Roth after tax retirement savings plans.
• An expanded Employee Assistance Program.
• A caregiver support program to help with everything from childcare to eldercare.
• Free parking and Orca transit passes.

How much will this job pay?

Posted pay ranges represent the entire pay scale, from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional pay based on shift, certification or level of education. Job offers are determined based on a candidate's years of relevant experience and internal equity. If you have questions about Overlake's pay practices, employee benefits or the pay for a specific position, please contact [e-mail]