Per Diem Healthcare IT Helpdesk Analyst I

Overlake; Bellevue (WA); Hybrid; USD 33,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Tuition reimbursement

Retirement plan

Free parking

Job summary

Overlake in Bellevue, WA is seeking a Customer Service Analyst-Level 1 to handle calls, dispatch medical and facility codes, and assist clinicians, staff, patients, and partners. The role also serves as the primary liaison between customers and the IS department, with duties spanning calls, emails, or chat bot support and ticket escalation.

The position is per diem with variable hours and shifts, emphasizing strong communication, triage, and problem-solving abilities in a healthcare setting.

Qualifications

• Two years of prior customer service experience is required.
• Healthcare experience is preferred.
• High school diploma is required.
• Microsoft A+ certification is a plus.
• Training in customer service, phone support, and IT basics is desirable.

Responsibilities

• Handle inbound and outbound calls and assist customers.
• Dispatch critical Medical and Facility Codes.
• Act as main liaison between customers and IS department.
• Answer first contact queries via calls, email, or chat bot.
• Create and close tickets to escalate unresolved issues.
• Provide solutions and maintain a positive reputation.

Skills

Customer service

Communication skills

Interpersonal skills

Phone support

Troubleshooting

Education

High school diploma

Microsoft A+ certification

Tools

Microsoft Office

Job description

Overlake in Bellevue, WA is seeking a Customer Service Analyst-Level 1 to handle calls, dispatch medical and facility codes, and assist clinicians, staff, patients, and partners. The role also serves as the primary liaison between customers and the IS department, with duties spanning calls, emails, or chat bot support and ticket escalation.

The position is per diem with variable hours and shifts, emphasizing strong communication, triage, and problem-solving abilities in a healthcare setting.