Customer Service Analyst I (Per Diem)

Overlake Medical Center & Clinics; Bellevue (WA); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Retirement plan matching

Free parking

Orca transit passes

Job summary

Overlake Medical Center & Clinics in Bellevue, WA is seeking a Customer Service Analyst-Level 1 to handle calls, triage issues, and connect callers to the right location, while supporting the IS department.

This role requires a high school diploma and 2 years of customer service experience; healthcare experience is preferred. Excellent communication and problem-solving skills are essential, with opportunities for benefits and growth.

Qualifications

• High school diploma is required.
• Two years prior customer service experience is required.
• Healthcare experience preferred.
• Training in customer services, phone support, Microsoft Office products, or IT basic technical issues desired.

Responsibilities

• Handle inbound and outbound calls, dispatching critical Medical and Facility Codes.
• Listen to customers' needs or issues and connect them to the correct location.
• Provide helpful solutions and complete tickets for IT questions or issues.
• Serve as main point of contact between a customer and the IS department.

Skills

Customer service

Phone support

Problem solving

Communication

Multitasking

Education

High school diploma

Tools

Microsoft Office

Job description

Welcome to a medical center where you're the center of attention.

Pay Range

Hourly

$24.49 - $39.68

The responsibilities of the Customer Service Analyst-Level 1 include handling inbound and outbound calls, dispatching critical Medical and Facility Codes, listening to customers' needs or issues, connecting the caller to the correct location and providing helpful solutions to their problems. This role is also the main point of contact between a customer and the IS department. Additional duties will include answering first contact calls, emails or chat bots for customers' computer questions, and completing tickets to escape any issues not able to be resolved. Customer Service Analysts use good organizational and communication skills to assist customers while maintaining the company’s positive reputation. The definition of Customers includes physicians, staff, patients, visitors and partners throughout this job description.

Qualifications

• High school diploma is required.
• None required. Microsoft A+ certification is a plus.
• Two years prior customer service experience is required. Healthcare experience preferred.
• Training in customer services, phone support, Microsoft Office products, or IT basic technical issues desired. Demonstrated ability to quickly triage systems and user problems and process correctly. Exceptional interpersonal skills with a strong emphasis on customer service. Excellent oral and written skills desired. Able to effectively deal with diverse personalities across all levels of the organization. Familiarity with complex or multi-line phone systems also desired.

Why join Overlake?

• Local, visible leaders who care about you.
• A values-based work environment.
• Medical insurance premiums as low as $0 per month.
• Many Overlake services covered at 100%.
• Tuition reimbursement up to Ten thousand dollars per year.
• Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
• Pre-tax and Roth after tax retirement savings plans.
• An expanded Employee Assistance Program.
• A caregiver support program to help with everything from childcare to eldercare.
• Free parking and Orca transit passes.

If this sounds like an environment where you'll thrive, we'd love to hear from you.

How much will this job pay?

Posted pay ranges represent the entire pay scale, from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional pay based on shift, certification or level of education. Job offers are determined based on a candidate's years of relevant experience and internal equity. If you have questions about Overlake's pay practices, employee benefits or the pay for a specific position, please contact [e-mail]