Customer Service Analyst - Drive Order Accuracy & Insights

Baker Furniture Co.; High Point, Northern (NC, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Baker Furniture Co. in High Point, NC seeks a Customer Service Analyst to provide analytical, operational, and customer service support. This full-time role focuses on managing day-to-day customer requirements, order execution, and cross-functional collaboration to resolve issues.

Hours are 8:00 a.m. – 5:00 p.m. and the position reports to the Director of Customer Service. The candidate will help ensure accurate orders, timely invoicing, and continuous process improvements within the department.

Qualifications

• High School diploma or equivalent.
• 1–2 years of customer service, order management, administrative, or related business experience preferred.
• Strong written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to analyze information, identify issues, and develop or recommend solutions.

Responsibilities

• Enter, review, maintain, and monitor customer orders with high accuracy.
• Review and process EDI orders and resolve discrepancies.
• Support direct container invoicing and ensure orders are processed accurately.
• Analyze order activity and customer requirements to identify issues and improvements.
• Provide administrative and operational support for Key Accounts and other department needs.
• Maintain effective communication with internal partners, customers, and other stakeholders.
• Prioritize workload and follow up on outstanding issues to meet deadlines.

Skills

Customer service

Order management

Data entry

Attention to detail

Communication

Education

High School diploma

Tools

Business systems

Job description

Baker Furniture Co. in High Point, NC seeks a Customer Service Analyst to provide analytical, operational, and customer service support. This full-time role focuses on managing day-to-day customer requirements, order execution, and cross-functional collaboration to resolve issues.

Hours are 8:00 a.m. – 5:00 p.m. and the position reports to the Director of Customer Service. The candidate will help ensure accurate orders, timely invoicing, and continuous process improvements within the department.