Customer Service Analyst

Green Bay Converting, Inc.; Wisconsin; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Green Bay Converting, Inc. is seeking a Customer Service Analyst to bring structure to our day-to-day CS operations and reporting. You will own order entry workflows, track KPIs, and build dashboards to help leadership see real-time performance.

This role offers growth into broad Operations/BI as our reporting infra matures. The ideal candidate is detail-oriented, comfortable with spreadsheets, and eager to learn new AI-enabled tools as they come into the role.

Qualifications

• Strong Excel skills including formulas and pivot tables.
• High attention to detail and comfort with numbers day-to-day.
• Clear communicator able to translate data for non-spreadsheet audiences.
• Curiosity with a bias toward figuring things out, not just flagging issues.
• Genuine interest in AI and new technology, eager to learn and use new tools.

Responsibilities

• Handle day-to-day customer service activities, including order entry and order management.
• Serve as a point of contact for customer questions, order status, and issue resolution.
• Track and report on customer service KPIs (order accuracy, response times, OTIF, etc.).
• Build and maintain reporting tools and dashboards used across CS and leadership.
• Partner with CS, Planning, and Operations to identify trends and flag issues early.
• Support process improvement initiatives with clean, reliable data.

Skills

Excel formulas & pivot tables

Attention to detail

Clear communication

Curiosity with problem-solving

Interest in AI & new tech

Tools

Power BI

SQL

Job description

Green Bay Convertingis looking for a Customer Service Analyst to support our day-to-day customerservice operations, bring structure to how we track and report on performance,and help us find smarter ways to work as we grow. This is a great fit for someonewho's detail-oriented, comfortable in spreadsheets, and wants to grow into abroader Operations/BI role as our reporting infrastructure matures.

What you'll do:

• Handle day-to-daycustomer service activities, including order entry and order management
• Serve as a point ofcontact for customer questions, order status, and issue resolution
• Track and report oncustomer service KPIs (order accuracy, response times, OTIF, etc.)
• Build and maintainreporting tools and dashboards used across the CS team and leadership
• Partner withCustomer Service, Planning, and Operations to identify trends and flag issuesbefore they become problems
• Bring fresh eyes toour CS processes and workflows — we're always looking for ways to work smarter,and your input matters here
• Support processimprovement initiatives with clean, reliable data

What you need:

• Strong Excel skills— comfortable with formulas, pivot tables, and cleaning up messy data(required)
• Sharp attention todetail and comfort working with numbers day-to-day
• Clear communicator —you'll be translating data for people who don't live in spreadsheets
• Curiosity and a biastoward figuring things out, not just flagging them
• Genuine interest inAI and new technology — you don't need to be an expert, but you should beexcited to learn and use new tools as they come into the role

Nice to have (notrequired):

• Exposure to Power BIor other reporting/dashboard tools
• Prior experience incustomer service, supply chain, or manufacturing environments
• Comfort with (orinterest in learning) SQL or other data tools

Support &resources:

You won't bebuilding this alone — GBC has a skilled internal AI team that can support yourrequests for dashboards, applications, and other tools as you identifyopportunities to improve how we track and report on CS performance.

Growth path:

This role startswith hands-on customer service work — order entry, day-to-day account support,and issue resolution. As you build a track record and GBC's reporting/BIcapabilities expand, there's a real opportunity to grow into a broaderOperations/Business Intelligence function for the right person who showsinitiative.

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location:

Inperson