Customer Service Analyst

Green Bay Converting, Inc.; Green Bay (WI); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Green Bay Converting, Inc. is seeking a Customer Service Analyst to support day-to-day customer service operations, bring structure to tracking and reporting on performance, and help build a smarter, scalable operations/BI function as we grow.

The role emphasizes detail orientation, comfort with spreadsheets, and a willingness to learn new tools in AI-enabled analytics to drive improvements across the CS team and leadership.

Qualifications

• Strong Excel skills with formulas and pivot tables.
• Attention to detail and comfort with numbers day-to-day.
• Clear communication to non-technical audiences.
• Curiosity and problem-solving orientation.
• Interest in AI and new tools.

Responsibilities

• Handle day-to-day customer service activities, including order entry and order management.
• Serve as a point of contact for customer questions, order status, and issue resolution.
• Track and report on customer service KPIs (order accuracy, response times, OTIF, etc.).
• Build and maintain reporting tools and dashboards used across CS team and leadership.
• Partner with Customer Service, Planning, and Operations to identify trends and flag issues early.
• Suggest improvements to CS processes using clean data.
• Support process improvement initiatives with reliable data.

Skills

Excel formulas

Pivot tables

Data cleaning

Attention to detail

Communication skills

Curiosity about AI

Tools

Power BI

SQL basics

Job description

Green Bay Convertingis looking for a Customer Service Analyst to support our day-to-day customerservice operations, bring structure to how we track and report on performance,and help us find smarter ways to work as we grow. This is a great fit for someonewho's detail-oriented, comfortable in spreadsheets, and wants to grow into abroader Operations/BI role as our reporting infrastructure matures.

What you'll do:

• Handle day-to-daycustomer service activities, including order entry and order management
• Serve as a point ofcontact for customer questions, order status, and issue resolution
• Track and report oncustomer service KPIs (order accuracy, response times, OTIF, etc.)
• Build and maintainreporting tools and dashboards used across the CS team and leadership
• Partner withCustomer Service, Planning, and Operations to identify trends and flag issuesbefore they become problems
• Bring fresh eyes toour CS processes and workflows — we're always looking for ways to work smarter,and your input matters here
• Support processimprovement initiatives with clean, reliable data

What you need:

• Strong Excel skills— comfortable with formulas, pivot tables, and cleaning up messy data(required)
• Sharp attention todetail and comfort working with numbers day-to-day
• Clear communicator —you'll be translating data for people who don't live in spreadsheets
• Curiosity and a biastoward figuring things out, not just flagging them
• Genuine interest inAI and new technology — you don't need to be an expert, but you should beexcited to learn and use new tools as they come into the role

Nice to have (notrequired):

• Exposure to Power BIor other reporting/dashboard tools
• Prior experience incustomer service, supply chain, or manufacturing environments
• Comfort with (orinterest in learning) SQL or other data tools

Support &resources:

You won't bebuilding this alone — GBC has a skilled internal AI team that can support yourrequests for dashboards, applications, and other tools as you identifyopportunities to improve how we track and report on CS performance.

Growth path:

This role startswith hands-on customer service work — order entry, day-to-day account support,and issue resolution. As you build a track record and GBC's reporting/BIcapabilities expand, there's a real opportunity to grow into a broaderOperations/Business Intelligence function for the right person who showsinitiative.

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location:

Inperson