Customer Service Consultant

LHH Recruitment Solutions; Oklahoma City (OK); On-site; USD 65,000 - 90,000; Full time

Job summary

LHH Recruitment Solutions is seeking a detail-oriented Customer Service Data & Process Analyst to investigate data, reporting, and process issues across customer service systems. You will analyze metrics, build dashboards, and partner with cross-functional teams to drive improvements in operational performance.

Ideal candidates have a Bachelor's degree in business or analytics, strong Excel, and experience with data reporting.

Qualifications

• Bachelor's degree in Business, Analytics, Information Systems, or related field.
• Experience in data analysis, business analysis, reporting, or process improvement.
• Advanced Excel and strong analytical problem-solving abilities.
• Ability to reconcile conflicting information and draw actionable conclusions.

Responsibilities

• Analyze customer service metrics, trends, and KPIs, including order volume, response times, service levels, and case activity.
• Create dashboards, reports, and insights using Excel, Power BI, SQL, or similar tools.
• Investigate data discrepancies, process breakdowns, and system-related issues across multiple platforms.
• Trace data through workflows and reports to identify root causes and recommend solutions.
• Partner with cross-functional teams to improve processes, reporting accuracy, and operational efficiency.
• Document findings, workflows, SOPs, and corrective actions.
• Support system enhancements, special projects, and continuous improvement initiatives.

Skills

Advanced Excel

Analytical thinking

Attention to detail

Communication skills

Organizational skills

Problem-solving

Education

Bachelor's degree

Tools

Power BI

Tableau

SQL

Python

Excel

Job description

We're seeking a detail-oriented Customer Service Data & Process Analyst to investigate data, reporting, and process issues across customer service systems. This role combines data analysis, process improvement, and root-cause investigation to help improve operational performance and support informed business decisions.

What You'll Do

• Analyze customer service metrics, trends, and KPIs, including order volume, response times, service levels, and case activity.
• Create dashboards, reports, and insights using Excel, Power BI, SQL, or similar tools.
• Investigate data discrepancies, process breakdowns, and system-related issues across multiple platforms.
• Trace data through workflows and reports to identify root causes and recommend solutions.
• Partner with cross-functional teams to improve processes, reporting accuracy, and operational efficiency.
• Document findings, workflows, SOPs, and corrective actions.
• Support system enhancements, special projects, and continuous improvement initiatives.

What We're Looking For

• Bachelor's degree in Business, Analytics, Information Systems, or related field (or equivalent experience).
• Experience in data analysis, business analysis, reporting, or process improvement.
• Advanced Excel skills and strong analytical problem-solving abilities.
• Ability to reconcile conflicting information and draw actionable conclusions.
• Strong attention to detail, organization, and communication skills.

Preferred Qualifications

• Experience with Power BI, Tableau, SQL, Python, or related analytics tools.
• Experience building dashboards, KPIs, and operational reports.
• Familiarity with CRM, ERP, customer service, or e-commerce systems.
• Experience supporting cross-functional projects and process improvement initiatives.

Ideal Candidate

• Naturally curious and investigative
• Strong analytical and critical-thinking skills
• Able to thrive in complex environments with multiple data sources
• Collaborative and customer-focused

If you enjoy solving complex business problems, uncovering root causes, and turning data into actionable insights, we'd love to hear from you.