Customer Service, Allstate

Allstate Insurance; Claremont (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Career Growth Opportunities

Health Insurance

Dental Insurance

Vision Insurance

Tuition Reimbursement

Evenings Off

Retirement Plan

Hands on Training

Mon-Fri Schedule

Job summary

Alsop & Associates in Claremont, CA is seeking a friendly Customer Service representative focused on Allstate accounts. You will be the face or voice clients rely on for questions and guidance, building rapport and solving problems to keep community members secure and cared for.

The role supports a warm, collaborative environment with opportunities for growth and hands-on training. Mon-Fri scheduling aligns with local client needs and office hours.

Qualifications

• California Property & Casualty license required.
• Agency experience preferred, with Allstate systems knowledge.
• Strong written and spoken English abilities.

Responsibilities

• Handle inbound calls and walk-in inquiries with a welcoming and helpful demeanor.
• Review existing policies to ensure appropriate coverage for clients.
• Process policy changes, billing questions, and payment updates accurately.
• Collaborate with owner to identify gaps in coverage for current policyholders.
• Document client interactions clearly within the agency management system.
• Maintain a clean and organized workspace reflecting professional standards.

Skills

Customer service

Communication

Multitasking

Team collaboration

Education

High school diploma

CA Property & Casualty License

Tools

Allstate agency management system

Job description

Job Description

Welcome to Alsop & Associates! We are a fast paced agency based in the beautiful city of Claremont, California, and we are looking for a new team member who truly cares about people. We believe that insurance is about more than just numbers and policies; it is about protecting the dreams and the futures of our neighbors. Our office is a place where every voice is heard, and we make it a priority to foster a culture of support, learning, and kindness. As our Customer Service representative focused on our Allstate accounts, you will be the friendly face-or voice that our clients rely on when they have questions or need guidance. You will spend your days building rapport, solving problems, and ensuring that our community members feel secure and well-cared for. If you enjoy making a tangible difference in people's lives and want to grow your career in a warm, collaborative environment, we would love to have you join our team and help us continue serving the Claremont community with heart and integrity.

Benefits

• Paid Time Off (PTO)
• Career Growth Opportunities
• Health Insurance
• Dental Insurance
• Vision Insurance
• Tuition Reimbursement
• Evenings Off
• Retirement Plan
• Hands on Training
• Mon-Fri Schedule

Responsibilities

Handle inbound calls and walk-in inquiries with a welcoming and helpful demeanor.

Review existing insurance policies to ensure coverage remains appropriate for the client.

Process policy changes, billing questions, and payment updates accurately.

Collaborate with the agency owner to identify gaps in coverage for current policyholders.

Document client interactions clearly within the Allstate agency management system.

Maintain a clean and organized workspace that reflects our professional agency standards.

Requirements

Property & Casualty Insurance License for the state of California.

Experience working in an agency environment, preferably with Allstate systems.

Strong command of written and spoken English.

Ability to navigate multiple software platforms simultaneously.

High school diploma or equivalent.

Familiarity with local community needs in the Claremont area.