Customer Service Agent - Walk-In Interviews (Margate)

Answering Service Care; Margate, FL; On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Weekly bonuses

PTO from day one

Employee Assistance Program

Free training & development

Job summary

Answering Service Care in Margate, FL is seeking a Customer Service Agent to handle inbound and outbound calls, lead intakes, and message dispatching in a fast-paced call center. Walk-ins are welcome, and you can interview on the spot at the Margate location.

The role emphasizes empathy, strong communication, and multi-tasking within a team-oriented, family-owned company with decades of service excellence.

Qualifications

• Strong verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Excellent listening skills and attention to detail.
• Empathetic and compassionate approach to customer interactions.
• Intermediate to advanced computer skills.

Responsibilities

• Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy.
• Follow call scripts and guidelines while actively listening and addressing caller needs.
• Perform lead intakes, gather information, and document details with precision.
• Schedule appointments and transfer calls to appropriate contacts as needed.
• Dispatch messages accurately and efficiently, ensuring clear and detailed communication.
• Navigate multiple systems and maintain thorough call documentation.
• Provide outstanding customer service by demonstrating empathy and patience.
• Live chat, SMS, and email support.

Skills

Verbal communication

Written communication

Multi-tasking

Listening skills

Empathy

Computer skills

Job description

Answering Service Care in Margate, FL is seeking a Customer Service Agent to handle inbound and outbound calls, lead intakes, and message dispatching in a fast-paced call center. Walk-ins are welcome, and you can interview on the spot at the Margate location.

The role emphasizes empathy, strong communication, and multi-tasking within a team-oriented, family-owned company with decades of service excellence.