Customer Service Rep

Mindlance; Town of Florida (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

A healthcare services company in Margate, FL, is seeking a Customer Service Rep to triage authorizations and direct beneficiaries to appropriate medical care. Candidates must be bilingual in English and Spanish, possess customer service skills, and ideally have call center experience. This role requires a commitment to quality service and the ability to adapt quickly to customer needs. The position offers a 3-month duration, with a schedule from 8:00 a.m. to 5:00 p.m., Monday to Friday.

Qualifications

• Minimum HS Diploma or equivalent required.
• Customer service experience preferred, especially in a call center.
• Fluent in English and Spanish for both speaking and reading.
• Fluent in English for both speaking and reading.

Responsibilities

• Triage all incoming authorizations.
• Coordinate authorizations with Healthcare Finder and nurse.
• Identify and direct beneficiaries to suitable medical care.
• Respond quickly to customer queries.
• Demonstrate superior customer service skills.
• Ability to respond quickly and proactively to customer queries.
• Demonstrated teamwork through flexibility and reliability; superior customer service skills.
• Ability to adapt to varied situation and exercise sound judgment.
• Minimum HS Diploma, post-secondary or equivalent call center experience, or equivalent required.
• Call center experience may be required.
• Proven ability to quickly learn new systems and processes.

Skills

Bilingual English-Spanish

Customer Service Skills

Ability to respond quickly

Teamwork

Education

Minimum HS Diploma

Post-secondary education

Job description

Job Title: Customer Service Rep

Location: Margate FL 33063

Duration: 3 months (May extend)

Position Schedule: 8:00 a.m. to 5:00 p.m. Monday to Friday

Language Requirements: Spanish is required.

Description:

• Triage all incoming authorizations, coordinate authorizations with Healthcare Finder, nurse, and monitor authorizations.
• Identify and direct beneficiaries to the most appropriate, cost effective medical care.
• Processes request for authorization according.
• Fluent in English for both speaking and reading.
• Commitment to offering quality service to internal and external customers.
• Ability to respond quickly and proactively to customer queries.
• Demonstrated teamwork through flexibility and reliability; superior customer service skills.
• Ability to adapt to varied situation and exercise sound judgment.
• Minimum HS Diploma, post-secondary or equivalent call center experience, or equivalent required.
• Call center experience may be required.
• Proven ability to quickly learn new systems and processes.

Qualifications

Bilingual English-Spanish (reading and writing), Customer Service Skills, and medical office experience preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.