Customer Service Agent: Walk-In Interviews & Growth

Answering Service Care; Town of Florida (NY); On-site; USD 22,041 - 22,730; Full time

Benefits offered by this job

Weekly bonuses

Paid time off

Employee assistance program

Free training and development

Job summary

Answering Service Care is hiring for a Customer Service Representative at our Margate, FL location. We welcome walk-ins and on-the-spot interviews for motivated candidates ready to join our growing team.

As a third‑generation family business, ASC emphasizes a people‑first culture, ongoing training, and career growth. Join us to handle calls, chats, and emails across multiple industries with a collaborative team.

Qualifications

• Strong verbal and written communication skills.
• Ability to multitask and remain focused in a fast-paced environment.
• Excellent listening skills and a keen attention to detail.
• Empathetic and compassionate approach to customer interactions.
• Intermediate to advanced computer skills.
• Ability to maintain positivity and patience under pressure.

Responsibilities

• Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy.
• Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs.
• Perform lead intakes, gather information, and document details with precision.
• Schedule appointments and transfer calls to the appropriate contacts as needed.
• Dispatch messages accurately and efficiently, ensuring clear and detailed communication.
• Navigate multiple systems and maintain thorough call documentation.
• Provide outstanding customer service by demonstrating empathy and patience.
• Live chat, SMS, and email support.

Skills

Verbal communication

Written communication

Multitasking

Empathy

Attention to detail

Computer skills

Job description

Answering Service Care is hiring for a Customer Service Representative at our Margate, FL location. We welcome walk-ins and on-the-spot interviews for motivated candidates ready to join our growing team.

As a third‑generation family business, ASC emphasizes a people‑first culture, ongoing training, and career growth. Join us to handle calls, chats, and emails across multiple industries with a collaborative team.