Omnichannel Customer Support Agent

VetJobs; Florida; Presencial; USD 30.000 - 45.000; Jornada completa

Descripción de la vacante

VetJobs in Margate, FL is seeking a Customer Service Representative to handle inbound and outbound calls, chats, SMS, and email support with professionalism and empathy. You will follow scripts, document details precisely, schedule appointments, and transfer calls to the right contacts while maintaining accurate records across multiple systems.

Excellent communication is essential. The role requires clear, courteous interactions, strong listening skills, and the ability to multi-task in a

Formación

• Strong verbal and written communication abilities.
• Ability to multi-task and stay focused in a fast-paced environment.
• Excellent listening skills and attention to detail.
• Empathetic and compassionate approach to customer interactions.
• Intermediate to advanced computer skills.
• Ability to maintain positivity and patience under pressure.

Responsabilidades

• Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy.
• Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs.
• Perform lead intakes, gather information, and document details with precision.
• Schedule appointments and transfer calls to the appropriate contacts as needed.
• Dispatch messages accurately and efficiently, ensuring clear and detailed communication.
• Navigate multiple systems and maintain thorough call documentation.
• Provide outstanding customer service by demonstrating empathy and patience.
• Live chat, SMS, and email support.

Conocimientos

Verbal communication

Written communication

Multi-tasking

Listening skills

Empathy

Computer skills

Patience under pressure

Educación

High School/GED

Descripción del empleo

VetJobs in Margate, FL is seeking a Customer Service Representative to handle inbound and outbound calls, chats, SMS, and email support with professionalism and empathy. You will follow scripts, document details precisely, schedule appointments, and transfer calls to the right contacts while maintaining accurate records across multiple systems.

Excellent communication is essential. The role requires clear, courteous interactions, strong listening skills, and the ability to multi-task in a