Customer Service Agent Service 2044 220 RemoteTampa

Hiregy; Tampa (FL); Teletrabalho; USD 45 000 - 65 000; Tempo integral

Resumo da oferta

Hiregy is seeking a Customer Service Agent to support licensed Property & Casualty clients. This fully remote role requires residency in the greater Tampa Bay area and offers a competitive salary plus commissions.

You will handle inquiries by phone, email, and in person, assist with policy changes, renewals, payments, claims, and cross-sell opportunities while delivering a high level of service.

Qualificações

• 3+ years of personal lines insurance experience.
• Active FL 2044 or 220.
• MS Office proficiency including Excel.
• Valid FL Driver's License.
• Background, credit, and drug screening required.

Responsabilidades

• Provide exceptional customer service to new and existing Property & Casualty clients via phone, email, and in person while supporting retention.
• Assist customers with coverage, renewals, payments, claims, and other policy-related questions.
• Identify new business opportunities through account rounding and cross-selling while helping customers understand available products and coverage options.
• Resolve customer concerns promptly and accurately while maintaining policy information.

Conhecimentos

Customer service

Cross-selling

Communication

Phone/email support

Formação académica

Bachelor's degree or equivalent

High school diploma or equivalent

Ferramentas

MS Office

MS Excel

Descrição da oferta de emprego

Customer Service Agent - Licensed 2044 or 220

Location: Fully Remote - Must live in the greater Tampa Bay area

Pay: Depending upon skills and experience (Bilingual: Spanish/English)
$45,000 - $65,000 yearly plus commission
Cross-sell opportunities will be 10% of the agency earned commission paid quarterly

Type: Direct hire

Schedule: M-F, 8/8:30 AM -5/5:30 PM

Summary:

This is a service focused role, not sales-focused.

Job description

• Provide exceptional customer service to new and existing Property & Casualty insurance clients, responding to inquiries by phone, email, and in person while supporting customer retention.
• Assist customers with personal and/or commercial insurance coverage, policy changes, renewals, payments, claims, and other policy-related questions.
• Identify new business opportunities through account rounding and cross-selling while helping customers understand available insurance products and coverage options.
• Resolve customer concerns promptly and professionally while maintaining accurate policy information and delivering a positive customer experience.

Nice to have

• Bachelor's degree or equivalent
• Bilingual: Spanish/English

Requirements

• Must have (3)+ years of personal lines insurance experience
• Must have active FL 2044 or 220
• Must be MS Office proficient including MS Excel
• Must have valid FL Driver's License
• High school diploma or equivalent
• Background check required
• Credit check required
• Drug screening required

Compensation

$45,000-$65,000 per year