CUSTOMER SERVICE AGENT - SERVICE (2044 220) REMOTE/TAMPA

DG GLASS & TRADE - Desde 2001 conectando negocios confiaveis.; Tampa (FL); Remote; USD 45,000 - 65,000; Full time

Job summary

DG GLASS & TRADE - Desde 2001 conectando negocios confiables in the greater Tampa Bay area seeks a Licensed Customer Service Agent. This is a fully remote position requiring a Florida 2044 or 220 license, bilingual Spanish/English, and 3+ years of personal lines insurance experience.

Salary ranges from $45,000 to $65,000 per year, with commission and quarterly cross-sell incentives. Responsibilities include handling inquiries by phone, email, and in person while supporting policy changes,

Qualifications

• Must have 3+ years of personal lines insurance experience.
• Must have active FL 2044 or 220.
• Must be MS Office proficient including MS Excel.
• Must have valid FL Driver's License.
• High school diploma or equivalent.
• Background check required.
• Credit check required.
• Drug screening required.

Responsibilities

• Provide exceptional customer service to new and existing Property & Casualty insurance clients, responding to inquiries by phone, email, and in person while supporting customer retention.
• Assist customers with personal and/or commercial insurance coverage, policy changes, renewals, payments, claims, and other policy-related questions.
• Identify new business opportunities through account rounding and cross-selling while helping customers understand available insurance products and coverage options.
• Resolve customer concerns promptly and professionally while maintaining accurate policy information and delivering a positive customer experience.

Skills

Bilingual: Spanish/English

Customer service

Communication skills

Education

High school diploma or equivalent

Bachelor's degree or equivalent

Tools

MS Office

MS Excel

Job description

Customer Service Agent - Licensed 2044 or 220

Location: Fully Remote - Must live in the greater Tampa Bay area

Pay: Depending upon skills and experience (Bilingual: Spanish/English)

$45,000 - $65,000 yearly plus commission

Cross-sell opportunities will be 10% of the agency earned commission paid quarterly

Type: Direct hire

Schedule: M-F, 8/8:30 AM -5/5:30 PM

Summary:

This is a service focused role, not sales-focused.

Job Description

• Provide exceptional customer service to new and existing Property & Casualty insurance clients, responding to inquiries by phone, email, and in person while supporting customer retention.
• Assist customers with personal and/or commercial insurance coverage, policy changes, renewals, payments, claims, and other policy-related questions.
• Identify new business opportunities through account rounding and cross-selling while helping customers understand available insurance products and coverage options.
• Resolve customer concerns promptly and professionally while maintaining accurate policy information and delivering a positive customer experience.

Nice To Have

• Bachelor's degree or equivalent
• Bilingual: Spanish/English

Requirements

• Must have (3)+ years of personal lines insurance experience
• Must have active FL 2044 or 220
• Must be MS Office proficient including MS Excel
• Must have valid FL Driver's License
• High school diploma or equivalent
• Background check required
• Credit check required
• Drug screening required