Customer Service Agent — Multiple Locations

YUTE Bethel; Bethel (AK); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Flight benefits for you and immediate/

Training provided — we’ll teach you我们的

Health insurance after 60 days

Job summary

YUTE Bethel is seeking a Customer Service Agent to serve passengers at our village stations. You will handle reservations, ticketing, check-in, and baggage processes while delivering friendly, accurate information and updates to travelers.

The role requires excellent communication, attention to detail, and the ability to manage multiple tasks in a dynamic aviation environment. Weekend and irregular hours are common, with comprehensive training provided.

Qualifications

• Customer service experience preferred; airline/travel industry a plus.
• Strong communication skills in person and in writing.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Greet and assist passengers with courtesy and professionalism.
• Make reservations and issue/modify tickets and itineraries.
• Check in passengers and process baggage; provide flight information.
• Answer calls with accurate information on reservations, schedules, fares, and policies.
• Inform passengers of status changes and delays.
• Prepare flight paperwork and verify accuracy of forms.
• Coordinate with crews and departments to ensure smooth service.
• Assist with boarding/deplaning following safety rules.

Skills

Customer service

Verbal and written communication

Multitasking under pressure

Basic computer skills

Education

High school diploma or equivalent

Tools

Airline reservation systems

Job description

Customer Service Agent — Multiple Locations

We’re looking for reliable people to staff our village stations. If you know the community and take pride in doing a job right, we want to hear from you.

Position Summary

Customer Service Agents are the face of Yute, providing friendly, professional service to passengers at each of our locations. As the first point of contact, you play a vital role in creating a positive travel experience while ensuring safe, efficient, and accurate passenger service. This position requires excellent customer service skills, attention to detail, and the ability to work in a fast-paced environment while supporting daily flight operations.

Essential Duties and Responsibilities

• Greet and assist passengers with a courteous and professional attitude.
• Make passenger reservations and prepare, issue, and modify tickets and travel itineraries.
• Check passengers in for flights, and process baggage.
• Answer incoming phone calls and provide accurate information regarding reservations, schedules, fares, baggage, and company policies.
• Keep passengers informed of flight status changes, delays, cancellations, and other operational updates.
• Prepare, complete, and verify required flight paperwork and operational forms for accuracy.
• Process ticket cancellations and complete all required post-departure documentation.
• Coordinate with flight crews, operations personnel, and other departments to ensure smooth passenger service.
• Assist with boarding and deplaning procedures while ensuring compliance with company policies and applicable regulations.
• Handle customer questions, concerns, and service issues in a professional and timely manner.
• Maintain accurate records and protect confidential customer information.
• Assist with other duties necessary to support daily airline operations.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred; airline or travel industry experience is a plus.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and remain calm under pressure.
• Basic computer proficiency and ability to learn airline reservation systems.
• Ability to work flexible schedules, including weekends, holidays, evenings, and irregular hours as required by flight operations.

What We Offer

• $19-$22 / hour depending on experience and location
• Flight benefits for you and your immediate family
• Training provided — we’ll teach you our systems
• Health insurance after 60 days
• A team united by a shared commitment to serving our communities and continuously improving how we work