Customer Service Agent- Key West

National Car Rental; Key West (FL); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental, part of Enterprise Mobility, is hiring a Customer Service Agent in Key West, FL to provide a high level of customer service by assisting both internal and external customers face-to-face and over the phone, with training and administrative support in home city branches. This role starts at $24 per hour, with a Thursday–Monday 9am–6pm schedule (off Tue/Wed).

Benefits include paid time off, employee rental car discounts, a 401k with matching profit sharing, health, life,

Qualifications

• Must be at least 18 years old.
• High school diploma or GED equivalent required.
• At least 1 year of prior customer service, retail, or administrative experience.
• Valid driver’s license with limited moving violations and no major incidents in past 3 years.
• No drug or alcohol related convictions in past 5 years.
• Authorized to work in the United States without sponsorship now or in the future.
• Able to read, write and speak English.
• Willing to work at $24/hour and follow the stated schedule.

Responsibilities

• Take incoming calls for reservations, rate quotes, and general questions; provide information and resolution for customers, branches, insurers, dealerships, and vendors.
• Manage outgoing calls for callbacks, A/Rs, and other duties as assigned.
• Provide high level customer service in person and over the phone to assess rental needs.
• Meet and greet customers in a friendly, timely manner.
• Provide directions and general assistance to customers.
• Assess vehicle condition at return and process returns, check-ins, and exit transactions.
• Market the company while transporting customers safely to and from locations.
• Explain rental terms, vehicle features, and available services; upsell optional protections and upgrades as appropriate.
• Notify management of any vehicle issues or maintenance needs.
• Clean vehicle interiors/exteriors as needed and perform admin tasks such as billing and reporting.
• Assist with backup duties as required.

Skills

Customer service

Administrative support

Retail experience

English proficiency

Education

High school diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The National brand of Enterprise Mobility has an exciting opportunity for a Customer Service Agent. The Customer Service Agent will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CSA will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support in home city branches. This pay for this position starts at $24. This position is located at 2516 N. Roosevelt Blvd, Key West, FL 33040.

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedules Available

• Thursday- Monday 9am-6PM OFF: Tuesday and Wednesday

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers. Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

• We are hiring now for immediate openings. Responsibilities include:
• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High school diploma or GED equivalent required
• Must have at least 1 year prior customer service retail or administrative support experience
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must be able to understand, read, write and speak English
• Must be willing to accept $24/hour
• Apart from religious observations, must be available to work the following schedule:
• Thursday- Monday 9am-6PM OFF: Tuesday and Wednesday