Customer Service Agent II, Work From Home

Sutter Health; West Valley City (UT); Remote; USD 29,000 - 40,000; Full time

Job summary

Sutter Health is hiring a Customer Service Associate to handle incoming inquiries from patients, employees, providers, vendors and others, delivering accurate information with high service standards. This role works within a team to support service delivery and build strong relationships to identify additional ways to assist.

Remote work is available (work from home) with required internet speeds. The position requires a HS diploma and 1 year of related experience in customer service or

Qualifications

• HS Diploma or GED required.
• Preferred: medical/healthcare experience.
• 1 year experience in customer service or related roles (healthcare, clinical, administrative, hospitality, retail, concierge).
• 1 year experience with MS Office, email, and information systems/databases.

Responsibilities

• Receive inquiries and service requests via phone, email, or web portal and respond with accurate, timely information.
• Support one or more service delivery teams as part of a team.
• Establish and maintain collaborative relationships with customers to identify additional ways to be of service and ensure satisfaction.
• Promote continuous improvement in business processes and services.
• Adhere to regulations to ensure privacy and safety of information.

Skills

Written and verbal communication

Confidential information handling

Time management and organization

Teamwork and collaboration

Problem solving

Office equipment handling

Education

HS Diploma or GED

Tools

Microsoft Office

Email platforms

Information systems/databases

Job description

We are so glad you are interested in joining Sutter Health!

Position Overview

Receives incoming inquiries and service requests from patients, employees, providers, vendors and others, via phone, email, web portal, etc. and responds to each with accurate and timely information utilizing the highest customer service and quality standards. Works as part of a team and others to support one or more of the service delivery teams. Establishes and maintains strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety of our employee and patient information.

Additional Requirements

DISCLAIMER 1

• This is a Work from Home position, therefore internet minimum speeds of 15 mbps download and 5 mbps upload are required.

EDUCATION

• HS Diploma or General Education Diploma (GED)

Preferred Experience As Typically Acquired In

• Medical and Healthcare experience is PREFERRED
• 1 years experience in Human Resources, Payroll, Accounts Payable, Supply Chain, call center or related customer service experience (i.e. Healthcare, clinical, administrative, hospitality, retail, concierge, etc)
• 1 years experience with computer programs such as Microsoft Office, electronic mail, and information systems or database programs.

Skills And Knowledge

• Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing.
• Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
• Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadline.
• Requires the ability to work with and maintain confidential information.
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
• Build collaborates relationships with peers and other healthcare providers to achieve departmental and corporate objectives.
• Operate office equipment such as multi-lined phones, printers, faxes, copiers, and scanners.

PAY RATE RANGE DISCLAIMER

• \"A\" States: California (excluding Bay area), New Jersey, Washington
• \"B\" States: Colorado, Florida, Georgia, Illinois, Michigan, Minnesota, Nevada, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia
• \"C\" States: Arizona, Arkansas, Idaho, Louisiana, Missouri, Montana, South Carolina, Tennessee, Utah
• California Bay Area

SHIFTS

• Variable

Job Shift

Days

Schedule

Full Time

Shift Hours

8

Days Of The Week

Monday - Friday

Weekend Requirements

None

Benefits

Yes

Unions

No

Position Status

Non-Exempt

Weekly Hours

40

Employee Status

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $20.82 to $29.15 / hour. B State Pay Range Pay Range is $23.42 to $26.13 / hour. A State Pay Range Pay Range is $26.02 to $29.03 / hour. California Bay Area Pay Range Pay Range is $29.93 to $33.40 / hour.

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.