Clinical Triage Nurse, Work From Home

Sutter Health; United States; Remote; USD 54,000 - 75,000; Full time

Benefits offered by this job

Benefits

Job summary

Sutter Health is seeking a Registered Nurse to provide advanced clinical telephone support to patients, other callers, and physicians. The role uses nursing processes and approved guidelines to ensure quality care and positive outcomes, with some limited in-clinic support when needed.

Responsibilities include patient disposition, prescription renewals with providers, EMR communications, and collaboration with multidisciplinary teams.

Qualifications

• Graduate of an accredited school of nursing.
• RN license in California (must acquire by start date if not held).
• RN license in state of residence.

Responsibilities

• Provide advanced clinical telephone support to patients and callers.
• Dispositions cases and renewals with physicians and clinics via EMR.
• Assist physician partners with message management and communications.

Skills

Nursing protocols

Clinical nursing knowledge

Communication skills

EMR experience

Independent work

Education

Graduate of an accredited school of nursing

Tools

Microsoft Office

EMR systems

Job description

We are so glad you are interested in joining Sutter Health!

Position Overview:

Aids patients in obtaining the correct level of care with the appropriate provider at the right time. Provides advance clinical telephone support to Sutter Health patients, other callers, in-basket and other remote support for physicians, and limited in‑clinic support. Uses the nursing process, input from physicians, and Sutter Health’s approved telephone nursing guidelines and protocols to maintain highly efficient operations, to provide quality care, and to ensure positive patient outcomes. Assesses patients’ needs, appropriately dispositions cases, collaborates with the clinic and hospital‑based providers to renew electronic prescriptions, identifies hospital and community resources, consultations and referrals, and preforms nursing follow‑up activities. Clinical support includes assisting physician partners with message management and other communications within the electronic medical record (EMR) system, as well as limited patient care in an outpatient setting.

Additional Requirements:

DISCLAIMER 1

• Applicants must be a resident of one of the following states to be eligible for consideration for this position: Utah, Idaho, Arizona, Arkansas, Louisiana, Tennessee, Missouri, Montana, or South Carolina.

DISCLAIMER 2

• This is a Work from Home position, therefore internet minimum speeds of 15 mbps download and 5 mbps upload are required.

EDUCATION

• Graduate of an accredited school of nursing

CERTIFICATION & LICENSURE

• RN-Registered Nurse of California (You can submit application without the CA RN license, but must acquire it prior to your start date if selected).
• RN-Registered Nurse in State of Residence

PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN:

• 2 years’ experience of practical nursing in a hospital, clinic, urgent care, or emergency room/department
• 2 years’ experience with several specialties and subspecialties. OB/GYN experience preferred.

SKILLS AND KNOWLEDGE

• Professional knowledge of clinical nursing protocols, regulations and institutional standards of care and risk management with an emphasis in the areas of disease processes, emergencies, health sciences and pharmacology.
• Advanced clinical knowledge of medical diagnoses, procedures, protocols, treatments, and terminology, including a working knowledge of state and federal regulations and guidelines.
• Solid analytical and project management skills, including the ability to analyze problems, situations, practices, and procedures, reach practical conclusions, recognize alternatives, provide solutions, and institute effective changes.
• Communication, interpersonal, and interviewing skills, including the ability to build rapport and explain medical lab results or sensitive information clearly and professionally to diverse audiences (patients).
• Proficient computer skills, including Microsoft Office Suite and experience working electronic medical/health records.
• Work independently, as well as part of a multidisciplinary team, while demonstrating exceptional attention to detail and organizational skills.
• Manage multiple priorities/projects simultaneously, sometimes with rapidly changing priorities, while maintaining event/project schedules.
• Recognize unsafe or emergency situations and respond appropriately and professionally.
• Ensure the privacy of each patient’s protected health information (phi).
• Analyze possible solutions using precedents, existing departmental guidelines and policies, experience and good judgment to identify and solve standard problems.
• Build collaborative relationships with peers, physicians, nurses, administrators, and public to provide the highest quality of patient care.

SHIFT:

• There are 40hr, 32hr, 30hr, and 28hr per week shifts available.

PAY:

• Starting wage is $37.19/hr + shift differential (non‑negotiable) for the following states: Arizona, Arkansas, Idaho, Louisiana, Missouri, Montana, and South Carolina.
• Starting wage is $40.91/hr + shift differential (non‑negotiable) for the following states: Colorado, Florida, Georgia, Illinois, Michigan, Minnesota, Nevada, North Carolina, Ohio, Oregon, Pennsylvania, Texas, and Virginia.

Job Shift:

Varied

Schedule:

Full Time

Shift Hours:

8/10 Blended

Days of the Week:

Variable

Weekend Requirements:

Rotating Weekends

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $38.87 to $54.42 / hour

The posted pay range is based on the position’s primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.