Customer Service Agent

Bound USA; West Palm Beach (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Opportunities for growth

Collaborative workplace culture

Impact at a growing company

Job summary

A moving and storage company based in West Palm Beach seeks a Client Support Agent. You'll be responsible for handling inquiries, confirming logistics, and coordinating with vendors while ensuring accurate records are maintained. The ideal candidate has customer service experience, proficiency in Excel or Google Sheets, and a strong attention to detail. This full-time role involves a second shift from Monday to Friday and Sundays, offering competitive compensation and opportunities for growth.

Qualifications

• Experience in customer service or logistics.
• Familiarity with Granot or a similar CRM is required.
• Ability to stay composed in a high-volume environment.
• Strong communication and organizational skills.

Responsibilities

• Handle incoming calls and client inquiries promptly.
• Confirm move details, timelines, and logistics with clients.
• Coordinate with vendors and internal teams for scheduling.
• Maintain accurate records in Excel or Google Sheets.
• Maintain accurate, up-to-date records in Excel or Google Sheets.
• Juggle multiple priorities while keeping a calm, solutions-focused approach.
• Contribute to a team culture built on communication, accountability, and service.

Skills

Customer service experience

Proficiency in Excel

Strong communication skills

Organizational skills

Attention to detail

Ability to manage multiple priorities

Tools

Granot CRM

Google Sheets

Google Sheets

Job description

Safebound Moving & Storage

Client Support Agent

Full-time

Mon – Fri, 12:00 PM – 9:00 PM

Sundays, 10:00 AM – 4:00 PM

Second shift

About the role:

At Safebound Moving & Storage, we take pride in making every move a smooth one — and our Client Support team is at the heart of that experience. We're looking for a motivated, detail-driven Client Support Agent who thrives in a fast-paced environment and genuinely enjoys helping people. You'll be the trusted first point of contact for our clients, guiding them through the moving process with professionalism, accuracy, and care.

What you'll do:

• Handle incoming calls and client inquiries promptly and professionally
• Confirm move details, timelines, and logistics with clients and association partners
• Coordinate with vendors, carriers, and internal teams to schedule and manage moves
• Track and manage moving operations using Granot (or equivalent CRM)
• Maintain accurate, up-to-date records in Excel or Google Sheets
• Juggle multiple priorities while keeping a calm, solutions-focused approach
• Contribute to a team culture built on communication, accountability, and service

What you bring:

• Experience in customer service or logistics
• Proficiency in Excel and/or Google Sheets
• Strong communication and organizational skills
• A sharp eye for detail and follow-through
• Familiarity with Granot or a similar CRM (required)
• Ability to stay composed and effective in a high-volume environment

What we offer:

• Competitive compensation
• Clear opportunities for growth and advancement
• A collaborative, team-first workplace culture
• The chance to make a real impact at a growing company

Schedule:

This is a second-shift position. Core hours areMonday through Friday, 12:00 PM – 9:00 PM, plusevery Sunday, 10:00 AM – 4:00 PM.

How to apply:

Ready to join the team?

Submit your resume and professional references to be considered. We review applications on a rolling basis and look forward to meeting candidates who share our commitment to exceptional client care.

Safebound Moving & Storage is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.