Customer Service Agent

LAFAYETTE INTERIOR FASHIONS; West Lafayette (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Lafayette Venetian Blind, Inc. in West Lafayette, Indiana is seeking team members for our Customer Service department to answer incoming calls and enter orders from professional and retail accounts. The role requires 1-2 years of order entry experience, strong customer service, and basic computer skills.

Shift is Mon-Fri, 10 a.m. to 7:00 p.m., and duties include processing orders accurately in our system. We offer opportunities in a high-end window fashions product line, with a professional

Qualifications

• 1-2 years order entry experience
• Focus on positive customer experiences
• Capable of working in fast-paced environment

Responsibilities

• Answer incoming calls from professional and retail accounts
• Enter orders into the order entry system
• Maintain accurate order information and documentation

Skills

Order entry

Customer service

Phone handling

Basic computer skills

Job description

Description

Lafayette Venetian Blind, Inc. is an established local manufacturer in West Lafayette, Indiana, since 1950. We are a wholesale manufacturer selling an extremely high end product to the retail sector throughout the continental US. We manufacture and fabricate custom window treatments including draperies, vertical and horizontal blinds, wood blinds, pleated shades, woven wood and other shading products. (Visit our website, www.lafvb.com, for a complete review of products and services.) Additionally, we incorporate motorization into our products. We have several positions available in our Customer Service department due to recent and projected growth.

We are looking for individuals to answer incoming calls and enter orders from our professional, retail accounts.

SHIFT AVAILABLE:

M-F 10 a.m.- 7:00 p.m.

Requirements

The ideal candidates will:

• Focus on positive customer experiences
• Demonstrate dependability, punctuality and be detail-oriented.
• Enjoy working with an established, professional customer base in the high end product category of window fashions
• Possess basic computer skills and are capable of working in a fast paced environment.
• Possess the ability to take orders over the phone and enter into the order entry system.
• 1-2 years order entry experience