Customer Service Phone Agent - Level I

Shades of Light,LLC; Midlothian (VA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical with HSA option

Vision

Short Term Disability - paid by employ

401(k) plan with company match

Paid time off

Paid holidays

Job summary

Shades of Light, LLC is seeking a multi-talented customer service agent for an in-office position at our Midlothian, VA HQ. The role supports a high-volume, fast-paced customer service center with a 40-hour week and overtime as needed. Training class starts in November and compensation is $16.00 per hour.

You will handle calls, emails, order placements, product questions, returns, and coordination with vendors and distributors to deliver world-class service.

Qualifications

• High school diploma, GED, or equivalent required.
• Some college coursework preferred.
• 1 year of call center experience preferred.
• Ability to multitask effectively.
• Proficient in Microsoft Office.
• Strong organizational skills.
• Ability to work independently.
• Excellent written and oral communication skills.

Responsibilities

• Provide accurate and satisfactory answers to customer queries and concerns.
• Take upwards of 50 calls a day.
• Email and provide follow ups with vendors, distributors, and other outside resources.
• Assist customers by phone placing orders, selecting products, researching and answering product questions, processing returns, and handling damaged/ defective product claims.
• Guide callers through troubleshooting/navigating the company site.
• Collaborate with team members and leadership to provide the highest level of customer service possible.
• Meet personal/team objectives and metrics.
• All other duties assigned by management.

Skills

Excellent communication

Multitasking

Organizational skills

Independent work

Education

High school diploma or GED

Some college preferred

Tools

Microsoft Office

Job description

**This is an in-office position located at our Company Headquarters in Midlothian, VA.**

Days/Hours Required: 40 per week and overtime as needed, 10am - 6:30pm

Compensation: $16.00/ hr.

Company Overview

Shades of Light is one of the fastest-growing e-commerce brands in the $800 billion home furnishings market. We strive to inspire our customers to distinguish their unique style with a highly curated selection of hand-picked and exclusive designs. Shades of Light started from humble beginnings in 1986 as a small, single retail location in historic Richmond, Virginia selling unique, high-style lighting designs. Since that time, the company has grown to become a national, multi-channel retailer of lighting and other home décor products, including rugs, furniture, mirrors, fans, and wall decor. True to its heritage though, the company has remained singularly focus on its curated collection of high-style products and unique lighting designs, many of which are produced in-house by the company’s own staff of highly trained artisans.

Job Summary

Shades of Light is looking for a multi-talented customer service agent to join our growing team for our November Training Class! We have a high-volume, fast-paced customer service center and are looking for talented, committed individuals that can step up to provide world-class service while maintaining excellent business acumen.

Job Requirements/Expectations

• Provide accurate and satisfactory answers to customer queries and concerns.
• Take upwards of 50 calls a day.
• Email and provide follow ups with vendors, distributors, and other outside resources.
• Assist customers by phone placing orders, selecting products, researching and answering product questions, processing returns, and handling damaged/ defective product claims
• Guide callers through troubleshooting/navigating the company site.
• Collaborate with team members and leadership to provide the highest level of customer service possible.
• Meet personal/team objectives and metrics.
• All other duties assigned by management.

Qualifications

• High school, GED, or equivalent diploma
• Some college preferred
• 1 year of Call Center experience preferred
• Ability to multitask effectively
• Proficient in Microsoft Office
• Strong organizational skills
• Ability to work independently
• Excellent written and oral communication skills

We offer an attractive benefits package including:

• Medical with HSA option
• Vision
• Short Term Disability - paid by employer
• 401(k) plan with company match
• Paid time off
• Paid holidays, and more!

**Shades of Light is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status**