Operations Support Specialist

Lynden Logistics, Inc.; SeaTac (WA); On-site; USD 58,000 - 71,000; Full time

Benefits offered by this job

Discretionary Bonus Program

Healthcare – medical, dental, and VISN

Paid Time Off – 17 days PTO

8 paid holidays

401(k) retirement plan with match

Tuition reimbursement – up to 50%

Life Insurance, Wellness Program, AD&D

Job summary

Lynden Logistics, Inc. in SeaTac, WA, is seeking an Operations Support Specialist to oversee critical operational processes and partner with customers to ensure freight moves efficiently and accurately.

The role supports service centers across the network and collaborates with internal stakeholders to meet planned outcomes. The position requires strong logistics knowledge, advanced Excel, and the ability to manage multiple priorities, with TSA credential eligibility as part of the compliance

Qualifications

• High school diploma or equivalent.
• Minimum of three years of transportation and logistics experience.
• Ability to obtain and maintain a TSA Security Threat Assessment credential.

Responsibilities

• Analyze complex operational issues and identify practical solutions.
• Track and trace shipments, monitor delivery and PCS entry status, and maintain reporting.
• Support service center leadership and external customers with timely communications and guidance.
• Review incoming shipments and validate receipt status, requirements, and handling.
• Ensure accurate and timely client and vendor billing.
• Maintain domestic and international agent network database.
• Review potential claims, resolve pre-claim issues, and elevate where appropriate.

Skills

Transportation & logistics knowledge

Advanced Excel

Communication skills

Organizational skills

Analytical problem solving

Initiative / self-motivation

Freight rate calculation

Education

High school diploma or equivalent

Tools

PCS Scanning Platforms

RDS Scanning Platforms

Microsoft Office Suite

Job description

Lynden Logistics is looking for an Operations Support Specialist to support our team in SeaTac, WA. As our Operations Support Specialist, you'll help oversee critical operational processes, support service centers across our network, and partner with customers and internal stakeholders to ensure freight moves efficiently, accurately, and according to plan.

Pay Range:

$28–$34 per hour.

Position Schedule:

Monday – Friday, 8:00 AM – 5:00 PM.

What you'll be doing:

• Analyze complex operational issues, identify practical solutions, and ensure decisions align with company, customer, and regulatory requirements.
• Track and trace shipments, monitor delivery and PCS entry status, and maintain operational reporting.
• Support service center leadership and external customers by providing timely communication, operational guidance, shipment updates, and resolution of service-related issues.
• Review incoming shipments and validate receipt status, receiving requirements, and planned handling.
• Ensure accurate and timely client and vendor billing.
• Maintain and develop the domestic and international agent network database.
• Review potential claims, resolve pre-claim issues, and elevate matters when appropriate.
• Evaluate process breakdowns, determine service center responsibility, and assign financial responsibility when necessary.
• Troubleshoot scanning platform issues and resolve advanced technical concerns.
• Support special projects related to freight movement and other corporate initiatives.
• Provide administrative support for TSA air carrier security programs, including Security Threat Assessments, audits, record maintenance, and access management.

Benefits you can look forward to:

• Discretionary Bonus Program – Additional bonuses paid out depending on job and company performance.
• Healthcare – Medical, dental and vision plans with employee contributions as low as $5 for you and your family.
• Paid Time Off – 17 days paid time off, PTO days increase with years of service.
• Holidays – 8 paid holidays.
• Retirement Plan – 401(k) with up to 50% of the first 6% contributed matched.
• Tuition Reimbursement Program – Up to 50% of educational expenses reimbursed after 1 year of service.
• Extras – Life Insurance, Health and Wellness Program, Accidental Death & Dismemberment Insurance, Transit Reimbursement Program, Long Term Disability Coverage and Employee Assistance Program at no cost to you!

To succeed in this role, you'll need these skills:

• Strong transportation and logistics knowledge with the ability to understand, manage, and improve operational processes.
• Advanced Microsoft Office skills, including strong proficiency with Excel.
• Excellent communication skills and the ability to work effectively with service center leadership, suppliers, customers, and senior-level business contacts.
• Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
• Strong analytical and problem-solving abilities with the confidence to make sound business decisions.
• Ability to take initiative, work independently, and follow projects through to completion.
• Ability to calculate freight rates, dimensional weight, percentages, volume, and discounts.

And these qualifications:

• High school diploma or equivalent required.
• Minimum of three years of transportation and logistics experience.
• Ability to obtain and maintain a TSA Security Threat Assessment (STA) or TSA-recognized equivalent credential.

Extra credit if you have:

• Retail logistics experience.
• Experience developing materials or presenting information to senior-level clients and stakeholders.
• Experience using PCS, RDS Scanning Platforms, or similar transportation systems.

We personally review all candidates and promise to respond to all applications within 5 business days of applying.