Customer Service Agent

Brightvision Capital Partners, LLC; United States; Remote; USD 30,000 - 45,000; Full time

Job summary

A leading company is seeking a customer-oriented service representative to provide exceptional customer care and support. The ideal candidate will be passionate about helping customers, possess excellent communication skills, and be able to handle inquiries efficiently. This role involves managing calls, resolving issues, and maintaining high customer satisfaction standards. Join a dynamic team that values customer feedback and strives for excellence in service delivery.

Benefits

Paid Training

Paid Time Off

Flexible Schedule

Training & Development

Qualifications

• Experience with outbound calling.
• Multilingual or bilingual proficiency is a plus.

Responsibilities

• Manage large amounts of incoming calls.
• Handle customer complaints and provide solutions.
• Build sustainable relationships with customer accounts.

Skills

Customer Service Abilities

Communication Skills

Analytical Skills

Education

High School Diploma or GED

Tools

CRM Systems

Job description

We recruit, train, and manage customer service representatives to represent global brands in customer care, technical support, and sales. Our reps provide professional customer care services through various integrated platforms that adapt to any client workspace. Our cloud-based technology ensures consistent representation of branding efforts around the world.

Job Description

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/service information, and resolve any emerging problems our customer accounts might face accurately and efficiently. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigating if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities

1. Manage large amounts of incoming calls
2. Generate sales leads
3. Identify and assess customers’ needs to achieve satisfaction
4. Build sustainable relationships and trust with customer accounts through open and interactive communication
5. Provide accurate, valid, and complete information by using the proper methods/tools
6. Meet personal/customer service team sales targets and call handling quotas
7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
8. Keep records of customer interactions, process customer accounts, and file documents
9. Follow communication procedures, guidelines, and policies
10. Take the extra mile to engage customers

Qualifications

• Excellent customer service abilities
• Track record of over-achieving quota
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Experience with outbound calling
• Analytical skills
• Multilingual or bilingual proficiency is a plus
• Sales and upselling experience preferred
• Spanish language proficiency is advantageous
• At least 18 years old
• High school diploma or GED
• Authorized to work in the United States
• US resident (any state except CA, CO, CT, MA, MD, NY, OR, WA, or WI)

Additional Information

• Paid Training
• Paid Time Off
• Flexible Schedule
• Training & Development
• All your information will be kept confidential according to EEO guidelines.