Customer Service Agent

Ghost City Tours; United States; On-site; USD 30,000 - 45,000; Full time

Job summary

A tourist service company in the United States is seeking individuals with strong customer service skills to handle ticket sales and inquiries. The ideal candidate must be adaptable, responsible, and enjoy a dynamic work environment. Responsibilities include assisting customers through various communication channels and data entry. Flexibility with weekend and holiday hours is crucial for this position. Training will be provided for new team members.

Qualifications

• Availability to work weekends and holidays is required.
• You must have a desire to assist our customers.
• You need to be a quick learner to understand the details of all tours.

Responsibilities

• Answer customer inquiries via phone, email, and live chat.
• Process orders for tickets sold to customers.
• Use sales techniques to improve call-to-sale ratios.
• Data entry to track customer information.
• Assist with various projects in the office.

Skills

Customer service skills

Sales skills

Multitasking

Adaptable

Dependability

Job description

Are you friendly? Do you enjoy helping a guest get the best experience possible? Can you multitask? Do you like to learn new things everyday? Are you adaptable and open-minded? Are you a self-starter? Do you thrive in a performance-based environment?

Then we want you to come work with us! We will train you!

Responsibilities include:

• Answering customer questions and inquiries by phone, email, and live chat on our website
• Taking and processing orders for our customers who purchase tickets
• Use Sales skills to obtain a high call to sale ratio
• Data entry, helping to keep track of our customers' data
• Assisting with other projects around the office

If you're someone who enjoys always having something to do, is responsible, and friendly, you may be a good applicant for this position.

You MUST:

• Be available to work weekends and rotating holidays
• Be dependable
• Have a desire to help our customers
• Have a great 'phone' personality - Having a great in person one helps too
• Understand that our guests are our #1 priority
• Be a quick learner - You'll need to learn all of our tours, in all of our cities, and details about those cities which would help a tourist - "Where can I find parking".

We look forward to hearing from you!