Customer Service Agent

Ryanair Ltd.; Town of Poland (NY); On-site; USD 13,000 - 19,000; Full time

Benefits offered by this job

Competitive salary

Bonuses/allowances

Industry leading roster pattern

Job summary

A leading aviation company seeks Customer Service Agents for full-time roles in New York. Responsibilities include assisting passengers at check-in, managing reservations, and ensuring on-time flights. Ideal candidates have strong communication skills and a willingness to work shifts. No previous airport experience is required as training is provided. Successful candidates will receive competitive pay, bonuses, and be part of an industry-leading 3 on 3 off roster pattern.

Qualifications

• Unrestricted right to live and work full time in Poland.
• Ability to provide documentation for a security background check.
• Previous experience in a customer-facing role is desirable.
• Adhere to Ryanair’s Grooming Policy.
• Work a shift-based roster.

Responsibilities

• Assist passengers at the check-in and bag drop area.
• Handle reservations and ticketing.
• Board flights and ensure compliance with immigration regulations.
• Provide passenger assistance and address customer complaints.
• Ensure all Ryanair flights are turned around in 25 minutes.

Skills

Excellent communication skills

Good English language skills (verbal/written)

Job description

ASP are currently recruiting for Customer Service Agents to work on behalf of Ryanair Group. These are excellent roles with COMPETITIVE PAY RATES AND AN ATTRACTIVE 3 on 3 off ROSTER PATTERN.

Aviation Support Poland (ASP) is a wholly owned subsidiary of the Ryanair Group and a dedicated handling company for Ryanair in Poland. We are currently recruiting Customer Service Agentsto join our Ground Operations Team at Krawkow, Katowice and Warsaw Modlin Airports to support our growth plans in Poland. With industry leading terms and conditions, this is the perfect time to apply.

These roles areFull-Timepositions with Aviation Support Poland (ASP), where the successful candidates will be working as part of a large team to ensure that flights depart on-time. No previous airport experience is required as our fantastic training team will prepare you for your new role with both classroom and practical training.

Please note this a shift-based role with shifts based around our busy flight schedule (days, evenings, weekends, nights and public holidays).

Apply today for an immediate interview and a start date to suit you.

Duties include;

• Assisting passengers at the check-in and the bag drop area.
• Reservations and ticketing.
• Boarding of flights.
• Ensuring all immigration regulations are adhered to.
• Provision of passenger assistance, handle customer complaints and other duties as assigned.
• Ensure all Ryanair flights are turned around in 25 minutes.

Requirements

• Unrestricted right to live and work full time in Poalnd
• Provide documentation to pass a security background check (for Airport ID)
• Previous experience in a customer facing role is desirable but not required
• Excellent communication and good English language skills (verbal/written)
• Adhere to Ryanair’s Grooming Policy
• Work a shift-based roster

Successful candidates will be required to complete a full background check in order to obtain an Airport ID.

• Competitive salary + bonuses/allowances
• Industry leading 3 days on 3 days off roster