Airline Support Agent

Boeva Tech; Lisbon (AR); On-site; USD 15,000 - 16,000; Full time

Benefits offered by this job

Health insurance

Meal allowance

Attendance bonus

14 salaries/year

Job summary

Boeva Tech in Lisbon is seeking an Airline Support Agent who speaks Spanish with English proficiency to assist customers via phone, email and chat. You will handle reservations, changes, cancellations and inquiries while delivering empathetic, efficient service.

Join a dynamic, multicultural team and receive comprehensive training. The role offers a base salary in euros, rotating shifts, and opportunities for growth in a global travel environment.

Qualifications

• Spanish language at C1 or higher required.
• English language at B2 level for internal communication.
• Strong problem-solving skills and a positive attitude.

Responsibilities

• Provide top-quality support to airline customers via phone, email, and chat.
• Assist with reservations, flight changes, cancellations, and general inquiries.
• Deliver empathetic and efficient solutions while ensuring a smooth travel experience.
• Work with internal teams to resolve complex cases and maintain high service standards.
• Represent the airline with professionalism, enthusiasm, and a customer-first mindset.

Skills

Spanish C1

English B2

Problem solving

Positive attitude

Job description

Airline Support Agent, Spanish Speaker | Airline Industry

Start Your Journey with Us in Lisbon!

Are you passionate about travel, problem-solving, and delivering exceptional customer service? Join one of the worlds leading airline companies and become the trusted voice for millions of passengers. This is your chance to turn your love for aviation and languages into a rewarding career in the heart of sunny Lisbon!

The Role

You will:

• Provide top-quality support to airline customers via phone, email, and chat.
• Assist with reservations, flight changes, cancellations, and general inquiries.
• Deliver empathetic and efficient solutions while ensuring a smooth travel experience.
• Work with internal teams to resolve complex cases and maintain high service standards.
• Represent the airline with professionalism, enthusiasm, and a customer-first mindset.

What Were Looking For

• Spanish: C1 (or higher), excellent written and spoken skills.
• English: B2 good working knowledge for internal communication.
• Strong problem-solving skills and a positive attitude.
• Flexibility to work shifts: Monday to Sunday, 08:0021:00 (2 rotating days off).
• Previous customer service experience is a plus, but not mandatory full training provided.

Key Details

• Start Date: 17/10/2026
• Location: Lisbon, Portugal
• Schedule: Monday-Sunday, 08:0021:00 (rotating 2 days off)

The Offer

Compensation & Benefits

• 920 EUR gross/month (14 salaries/year) base salary.
• 25 EUR gross/month (11 months/year) attendance bonus.
• Meal Allowance: 7.63 EUR /day (net, 12 months/year).

Health & Well-being

• Health insurance from Day 1 (upon NIF & NISS registration) free after 6 months.

Career & Growth

• Comprehensive, fully paid training program to prepare you for success.
• Dynamic, multicultural environment with colleagues from all over the world.
• Real opportunities for career growth and professional development within the company.

Location Perks

• Live and work in Lisbon, one of Europe's most vibrant and sunny capitals, known for its affordable lifestyle, beautiful coastlines, and welcoming international community.

Why Join Us?

This isn't just a customer service role, it's a chance to be part of an airline brand that connects people across the globe. You'll enjoy stability, competitive benefits, and international exposure while building a career in one of the most dynamic industries.

Ready to Take Off?