Customer Service Agent

SCP Distributors; Tempe (AZ); Sur place; USD 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision coverage with

401(k) with company match

PTO and paid holidays

Fully funded Life Insurance

Long-Term Disability Insurance

Parental Leave

Tuition education programs

Bonus programs: recognition, referrals

Employee Stock Purchase Plan

Employee discounts

Résumé du poste

SCP Distributors, LLC is seeking a Customer Service Agent in Tempe, AZ. You will provide excellent phone-based customer service, respond to customer needs promptly, and work with the distribution team to grow existing sales while identifying new customers.

Daily duties include taking calls, building relationships, recommending products, and processing orders with accurate data entry and awareness of promotions and pricing.

Qualifications

• Experience delivering customer service over the phone.
• Ability to meet or exceed sales quotas and margins.

Responsabilités

• Handle inbound/outbound calls from existing and potential customers.
• Build relationships and understand customer needs to suggest products.
• Process orders accurately and efficiently, including quotes and promotions.

Connaissances

Customer service

Phone support

Sales

Cross-selling

Upselling

Description du poste

Location: NPT Tempe, AZ - 235; 2440 West University Dr, Tempe, Arizona - 85281

Pay: $17.00 - $23.00 / hour and up to $2,500 through our performance bonuses

Work Hours: Monday - Friday, 7:00 a.m. to 4:00 p.m.; occasional Saturdays, 8:00 a.m. to 11:00 a.m.

You want Benefits? You've got it! Our generous benefits package includes:

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
• 401 (k) with generous company match
• 13 days of paid time off (PTO) & 8 Paid Holidays (NOTE: PTO increases with tenure!)
• 100% employer paid Life Insurance and Long-Term Disability Insurance
• Paid Parental Leave
• Fully Funded Tuition Education Programs
• Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance
• Employee Stock Purchase Plan
• Employee Discounts and much more!

What to Expect?

The Customer Service Agent provides excellent customer service over the phone by responding to customers' needs promptly and professionally. Works cooperatively with business development representatives and other members of the distribution team to grow existing customer sales while identifying new customers. Endeavors to meet or exceed sales quotas at the appropriate gross margin while increasing customer satisfaction.

On a daily basis our Customer Service Agent:

• Places and answers calls from existing and potential customers to solicit business and to follow up on customers' needs.
• Establishes relationships with customers understanding their needs and learns their buying habits and expectations in order to recommend specific products and solutions.
• Processes customer orders quickly and efficiently. Increases sales by cross-selling, up-selling and offering promotional sale items.
• Communicates pricing, product updates, deliveries and terms.
• Accurately performs data entry of sales orders, quotes for early buys, price matrixes, etc.