Travel & Ticketing Customer Service Agent (Bilingual)

Greyhound Lines, Flix; Sparks (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Greyhound Lines, Flix in Sparks, NV is seeking a friendly Customer Service Agent to assist travelers with tickets, reservations, and travel inquiries at the terminal. You will provide information on schedules, routes, fares, and policies, and help resolve issues with a calm, professional approach.

You'll join a team focused on on-time departures, guest comfort, and accessible service for diverse travelers, including flexibility for evenings, weekends, and holidays.

Qualifications

• High school diploma or GED is required.
• 1+ year of customer service, hospitality, or retail experience preferred.
• Strong verbal communication and interpersonal skills.
• Ability to remain calm and professional in high-volume or stressful situations.
• Basic computer proficiency and comfort with POS or ticketing systems.
• Flexible availability including evenings, weekends, and holidays.
• Bilingual candidates are a plus.

Responsibilities

• Assist passengers with ticketing, reservations, and travel inquiries at the terminal.
• Provide information on schedules, routes, fares, and policies.
• Handle customer complaints and resolve issues in a professional and timely manner.
• Process ticket sales, exchanges, and refunds using point-of-sale systems.
• Coordinate with boarding and operations staff to ensure on-time departures.
• Maintain a clean, organized, and welcoming customer service area.
• Assist passengers with special needs, baggage questions and general travel support.

Skills

Customer service

Verbal communication

Interpersonal skills

Bilingual (English/Spanish)

Education

High school diploma or GED

Tools

Point-of-sale systems

Ticketing systems

Job description

Greyhound Lines, Flix in Sparks, NV is seeking a friendly Customer Service Agent to assist travelers with tickets, reservations, and travel inquiries at the terminal. You will provide information on schedules, routes, fares, and policies, and help resolve issues with a calm, professional approach.

You'll join a team focused on on-time departures, guest comfort, and accessible service for diverse travelers, including flexibility for evenings, weekends, and holidays.