Customer Service Agent

Workoo Technologies; Houston (TX); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Flexible start and finish times

Intensive Friday working hours

Work from home policy

Special benefits for parents

Job summary

A client-focused online sales company seeks Customer Service Representatives in Houston, Texas. This role involves assisting customers via phone and email, resolving inquiries, and providing accurate information about products. Successful candidates will have experience in B2B customer service, solid communication skills in English, and familiarity with Microsoft Office. This position offers flexible working hours, a remote work option, and benefits aimed at improving work-life balance. Apply now to be part of an inclusive environment that values empowerment and sustainability.

Qualifications

• At least 6 months of experience in B2B Customer Service.
• Ability to communicate effectively in English; additional languages are a plus.
• Strong experience with Microsoft Office, especially Excel and Word.

Responsibilities

• Assist customers and sales reps with inquiries via phone and email.
• Resolve customer issues by clarifying complaints and following up until resolution.
• Provide accurate information on orders and products.

Skills

B2B Customer Service experience

Proficient in basic English

High communication skills

Knowledge of Microsoft Office

Problem-solving skills

Multitasking skills

Friendly and professional manner

Job description

Workoo is looking for qualified people to perform customer service tasks in online sales companies. Customers are distributed in more than 4,000 points of sale in 105 countries, with 102 boutiques in fashion capitals such as New York, London, Milan, Paris and Shanghai. Do you want to be part of the journey and join our team? We are looking for customer service representatives to join our wholesale customer management teams.

• Assist customers and sales representatives with all questions and concerns via phone and email.
• Respond to phone calls to assist customers calling with questions.
• Resolve product or service issues by clarifying the customer complaint, provide the best solution to resolve the issue, expedite correction or adjustment and follow up to ensure resolution. To do this, the person hired will need to work closely with our logistics, accounting, production and sales team.
• Provide customers with timely and accurate information, order status, and product knowledge inquiries.
• Follow up on any issues until they are fully resolved.

Requirements

• At least 6 months working experience in B2B Customer Service.
• Proficiency in basic English, additional language will be an asset.
• High communication and customer‑facing skills.
• Excellent knowledge of Microsoft Office package, preferably Excel and Word.
• Team player, enthusiastic, accurate and commercially oriented.
• Practical mindset and proactive attitude towards work.
• Advanced problem solving and multitasking skills.
• Friendly and professional manner and courtesy in dealing with customers over the phone is required.
• Ability to work remotely with assignments Monday through Friday only.
• Have the opportunity to join our CSR strategy focused on women empowerment, environmental sustainability and community impact.

• Benefits to improve work-life balance: flexible start and finish times, intensive Friday working hours, work from home policy, and special benefits and schedules for pregnant women and parents.
• Team building activities to promote our company values: respect, innovation, empowerment, performance driven and teamwork.

At Workoo we are an equal opportunity employer. At our company, we want you to come as you are to be the best version of yourself.

If you fit the Workoo requirements and values, don't hesitate to apply for this position!